Position based at Warrington Closing Date is the 24th July 2012
Minimum Salary £15,825
To act as the primary day-to-day interface between Veolia and National Account Customers. To carry out all aspects of customer service work, as directed, to enable Veolia to meet its customer service targets and to ensure that the National Accounts are developed and retained.
The role holder will be required to achieve high levels of customer service Service Level Agreement targets and aid retention of national accounts through service delivery.
Answer inbound calls in a timely, friendly and professional manner;
Ensure prompt resolution of customer queries, to their satisfaction;
Communicate with the customer to ensure the follow-up of corrective actions have resolved their complaint;
Ensure that all customer disputes are resolved within relevant timescales.
The role holder will be required to manage their own personal performance and to work as an active member of a wider National Accounts team.
Adhere to all VES (Veolia Environmental Services) National Account processes;
Ensure they work within the remit of Veolia Environmental Services policies and procedures;
Ensure quality standards are consistently applied;
Ensure the accuracy of information inputted into data bases.
GCSE Maths and English grade C and above.
Experience in the use of IT systems including e-mail, Excel and databases.
Experience in a telephone-based customer interactive role.
Call centre background desirable.
Team player / sociable.
Good personal planning and organizing skills.
Ability to work under own initiative.
Veolia Environmental Services is an equal opportunities employer. Job titles and
job content are presented without bias either of gender, race or disability and
that nothing in either words or illustrations indicate any role stereotyping. Veolia Environmental Services - 11 months ago