Please be aware the target hire date is May/June 2012

Delivers a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth:

• Supports a customer-centric culture, where the full energy and activity of the store team are focused on delivering highly satisfying customer experiences
• Builds customer loyalty by opening Victoria’s Secret Angel cards, converting customer relationship marketing and customer capture
• Supports Best at Bras initiatives by modeling and reinforcing brand selling behaviors
• Utilizes the bra wardrobing center to introduce customers to merchandise and follows up while they are in the fitting room
• Displays general product knowledge of all categories
• Displays expert product knowledge in assigned category if specialized
• Takes initiative to elevate personal knowledge of product categories
• Knows and uses all Victoria’s Secret processes and procedures to enhance selling efficiencies and to complete non-selling responsibilities
• Maintains awareness of all sales, promotions and applicable ringing procedures
• Processes customer transactions accurately and efficiently
• Understands and adheres to brand standards
• Recovers merchandise to standard while assisting customers
• Replenishes merchandise to standard to create a full and abundant store
• Assists in housekeeping of sales floor and communicates maintenance issues
• Assists in maintenance of back room and under stock, including both merchandise and non-merchandise, to brand standards to enable efficient replenishment
• Reinforces all activities related to providing a safe working environment
• Reinforces store strategy to reduce shrink
• Maintains an awareness of loss prevention by fostering a culture of honesty and connecting the link between customer service and shrink

Contributes to building a high performance team:

• Communicates effectively with direct manager, Sales Leadership Team and associates
• Provides feedback on improvement opportunities and any obstacles that hinder execution
• Acts as a shadow partner to new team members as requested
• Understands and demonstrates Limited Brands’ values

Job Requirements

• Possesses and demonstrates a genuine desire to provide excellent customer service to both internal and external customers
• Demonstrates ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
• Demonstrates ability to follow through on projects in a timely and efficient manner
• Demonstrates ability to work as part of a team and take initiative independent of direct supervision
• Demonstrates desire to learn about products within all categories
• Ability to stand for long periods of time
• Flexibility to work varying shifts, including nights and weekends

Victoria's Secret Stores, LLC - 10 months ago