MITIE are looking for a Receptionist to ensure that the highest level of service is delivered consistently to the client and their tenants. Creating exceptional and memorable experiences… one guest at a time.

The main duties would include:

• Ensure the efficient and smooth operation within reception and guest areas to the standard of the agreed Service Level Agreement (SLA) throughout the building and grounds
• Maintain a high standard of customer care
• Safely manage all daily activities
• Work efficiently and adhere to all company and local procedures and instructions
• Be a main point of support and assistance for the whole Business School team
• Escort guests throughout the building as required and check in their personal belongings as required
• Greet customers in a polite and professional manner at all times in order to consistently deliver high standards
• Take ownership of individual customers requests and strive to exceed customers expectations
• Maintain a professional and positive attitude
• Take and pass on messages accurately to ensure excellent communication across all disciplines
• Listen to customers remarks politely and make sure follow up action is taken in line with the SLA
• Ensure there is excellent communication between host areas when visitors arrive
• Acknowledge and orientate all incoming guests on their arrival
• Ensure that the highest standard of customer care is used at all times
• Assist Security Guards to ensure effective management of fire and alarm panels
• Always attempt to improve on existing standards of work
• Perform any administrative duties within the operation
• Input any reservations in the Hotel system for the Dinner, Bed & Breakfast package accommodation
• Compile all necessary reports for the Business School Team Leader

We’re looking for a candidate who has:

• Good verbal and written communication skills in order to be able to liaise with a wide range of people
• Demonstrates ability to deliver excellent customer service consistently
• Good organisational and systematic skills
• Experience in working in high profile environment
• Flexibility to cover wide range of expectations and interpersonal issues
• Experience in working in a hotel environment or similar

NO AGENCIES

MITIE is an equal opportunities employer
MITIE Facilities Management - 9 months ago