JOB PURPOSE:
Interface directly with the customer and other departments to identify and resolve engineering problems with equipment in the aftermarket environment.

Develop a partnership with the customer, operating within the organisation's established procedures, to enable delivery of proactive aftermarket engineering support.

MAIN ACCOUNTABILITIES:

• Provide engineering support directly to the customer in relation to the organisation's equipment
• Present and discuss engineering proposals to internal and external stakeholders
• Specify, design and provide technical oversight of modifications to existing design to meet changing customer requirements. Make associated changes to equipment drawings and part reports.
• Lead investigation and disposition of field non-conformance reports
• Collate information on operational performance of organisation equipment and feedback to appropriate product group for action
• Produce equipment procedures
• Verify designs using classical analysis techniques where appropriate. Analysis must be formalised in the organisation's standard product design documentation.
• Prepare part reports specifying the necessary technical information for production of a part.
• Prepare drawing packages to enable the creation of 2D and 3D design layouts
• Assist in development of more junior members of the department through technical mentoring.
• Perform other general engineering or related activities that may be required.

THE IDEAL CANDIDATE:
Required

• Honors degree in Mechanical Engineering or equivalent technical qualification
• Engineering Problem Solving aptitude
• Innovative and autonomous worker requiring low levels of supervision
• Highly developed interpersonal skills, particularly an ability to negotiate with multiple stake holders in difficult scenarios
• Ability to clearly and concisely communicate technical information to technical and non-technical individuals using verbal and written mediums
• Ability to build relationships with the customer and contribute productively in team environments
• Ability to work effectively and positively in an uncertain and changing environment.

Desired

• Experience in the oil & gas industry. Operational experience is particularly valuable.
• Chartered engineer or evidence of working towards chartered status
• Experience of using SAP

Edenscott - 13 months ago