We are currently looking for a passionate HR and Quality Coordinator to join our team.

Overview of Duties

• Responsible for the management of the Human Resources function
• Ensures that the HR strategies of the Hotel are aligned with both the Hotels and Company organisational objectives
• Provides support and advice for managers and staff in all Human Resource issues
• Ensures that in all instances, employment legislation is respected and best practice is adopted
• Is actively involved in the implementation of the Mercure Quality Guarantee

Main Responsibilities

Customer Relations

• Mobilises and challenges all Heads of Department to ensure that employees embody Brand expertise and the behavioural code in front of guests
• Works in collaboration with all departments to ensure that the hotel delivers the Mercure Quality Guarantee
• Acts as a Lobby Ambassador, engaging with and gathering feedback from guests
• Responsible for the daily quality check

Professional Techniques / Production

• Applies the company Human Resources policies and procedures as necessary
• Coordinates recruitment and selection in line with the company procedures
• Administers the monthly payroll
• Respects and ensure respect of Labour Regulations
• Ensures that all training and development are planned, conducted and evaluated in accordance with the company standards.
• Lives and Breathe Mercure Service Standards and Behaviours
• Manage Passion for Service training
• Delivers the Hotel Induction to new starters joining the hotel and company
• Keeps staff updated regarding the company’s ongoing human resources policies
• Ensures Personnel files are current, accurate and to standard

Team Management / Cross Departmental responsibilities

• Supports the HOD’s and fosters a positive atmosphere to encourage cohesion among departments, promoting cross-department working
• Together with the HODs organises social events

Environment

• Ensures all Health and Safety training and risk assessments have been carried out and the health and safety of all personnel is ensured at all times
• Respects the Brand’s commitment to the "Environment Charter" (saving energy, recycling, sorting waste etc)
• Champions Corporate Social Responsibility including Plan and Planet 21

At Mercure we offer a wealth of diversity across the globe as part of a major brand. With over 750 hotels in 49 different countries, one of the largest of all the Accor Hospitality brands, the Mercure brand is one that is recognised worldwide

Each of our hotels is furnished and designed with the utmost respect for its own unique style, local flavour and individual flair. Our employees are passionate about their business and enjoy sharing and displaying knowledge with their guests, making people feel special, and getting details right- all with a simple sophistication

Mercure London Bridge Hotel is on Southwark Street, 10 minutes walk from the City via the Millennium Bridge. Waterloo, Blackfriars, London Bridge and Southwark stations are just a few minutes’ walk from the hotel, as are the Tate Modern and the Globe Theatre

The hotel has 144 bedrooms, 4 conference rooms and an exciting and contemporary Restaurant and a Bar
Accor - 9 months ago