One of our clients are looking to recruit an IT Support analyst for the Infrastructure Technology department for candidates with relevant qualifications or experience. The role is both technical and customer facing. The successful candidate will be responsible for providing 1st& 2nd level support to business users located in the Aberdeen offices as well as a number of other sites in UK and continental Europe. . A proven track record of IT support in a challenging and fast paced environment is a must, so too a strong technical background and first-rate customer service skills. This role will be closely integrated with those of other teams within IT, as such, it is vital that the post holder be able to form links with other technical team members in IT and be a strong team player. Please only apply if you have relevant experience

Key Responsibilities
Desktop, server and application 1st& 2nd level support
Application maintenance and support
Provide first class Incident and Problem Management
Ensure Change Control is maintained
Assist with Disaster Recovery planning and testing
Risk and Controls management
IT inventory management
Security Administration
To write, update and contribute towards group standards and documentation
Perform periodic checks as required
Adherence to group standards

Technical Skills and Experience required
Desktop/Server trouble shooting /repair skills (hardware and software)
Microsoft Office & other shrink wrapped applications
WINXP/Windows 7
LAN Technologies and topologies
Active Directory

Personal Skills Required:
Sociable and friendly
Good team player
Good attention to detail
Flexibility and positivity
Experience in a similar role essential
ASA Recruitment - 13 months ago