The Maintenance Supervisor will coordinate the small projects of workers engaged in maintaining and repairing physical structures of buildings and grounds coordinates activities of workers engaged in setting up, installing, repairing, and maintaining facility boiler systems, pumps, HVAC systems, plumbing, water and sewage systems, Energy Management Systems (EMS), security systems and other building components. They must ensure that appropriate service manuals, technical manuals and blueprints are available, current and utilized during preventive maintenance, repair, and/or replacement procedures. In addition, has overall responsibility for supervising a shift or department operation. Provide guidance and direction to subordinates. Provide information to managers, peers, subordinates and other departments. Function as a technical department resource and provide training to incumbents and new hires. The scope of the supervisor’s duties may be contingent upon the department’s size.
Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and assist individuals with disabilities. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Visually inspect tools, equipment, or machines. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Assist with moving, lifting, carrying, and placing of objects weighing in excess of 100 pounds. Move up and down stairs, service ramps, and/or ladder. Grasp, turn, and manipulate objects of varying size and weight. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.
The requirements of the Maintenance Supervisor position are-
Customer Service Orientation
Planning and Organizing
Delegating and Directing
Form, Report, and Log Completion
Technical Certifications and Licenses (required)
First Class Stationary Engineer’s Operating License or equivalent
Education High - School diploma/G.E.D. equivalent
Related Work Experience - Five years of related work experience
Supervisory Experience - Supervisory experience is preferred
The responsibilities of the Maintenance Supervisor are-
Safety and Security
Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Policies and Procedures
Protect the privacy and security of guests and coworkers.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Maintain confidentiality of proprietary materials and information.
Follow company and department policies and procedures.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors.
Address guests' service needs in a professional, positive, and timely manner.
Assist other employees to ensure proper coverage and prompt guest service.
Speak to guests and co-workers using clear, appropriate and professional language.
Provide assistance to coworkers, ensuring they understand their tasks.
Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
Coordinate tasks and work with other departments to ensure that the department runs efficiently.
Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance around guest and employee satisfaction scores.
Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards).
Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).
Assist management in conducting interviews and selecting new hourly associates.
Assist management in preparing and conducting performance appraisals, disciplinary action, and payroll for hourly associates.
Collaborate with management to develop and carry-out ideas and procedures to continuously improve department performance around employee satisfaction scores.
Counsel hourly associates on work related concerns and issues to ensure satisfaction and productivity enlisting the support of management as needed.
Perform administrative duties normally assigned to supervisory personnel.
Working with Others
Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
Projects Supervisor Protocol
Address occupant concerns, requests, or issues either individually or by enlisting the help of others.
Coordinate all small maintenance projects.
Inspect all machinery in the Maintenance Department spaces, directly supervises and monitors subordinates as they troubleshoot, diagnose and repair or replace defective systems or components.
Ensure that subordinates use and follow the manufacturer's recommended maintenance schedules and procedures.
Ensure that appropriate logs and records are maintained.
Maintain an up to date technical library on all mechanical and boiler related systems and components.
Supervise the mechanical portion of the Maintenance Department preventive maintenance program.
Operate the departmental computer supported Energy Management System (EMS) to control the environmental conditions.
Make recommendations on equipment selections and alignment, energy conservation measures and mode of operation.
Coordinate all actions with the Chief Engineer and Assistant Executive Engineer.
Advise of problems and system malfunctions.
Promote a safe working environment by maintaining cleanliness of all mechanical spaces, ensuring that subordinates follow all safety precautions.
Provide creative solutions to real life engineering problems in the Maintenance Department.
Able to read schematics, blueprints, and shop drawings.
Perform other reasonable job duties as requested by Managers.
Quality Assurance/Quality Improvement
Comply with quality assurance expectations and standards.
Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Visually inspect tools, equipment, or machines (e.g., to identify defects).
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Assist with moving, lifting, carrying, and placing of objects weighing in excess of 100 pounds.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Install, Maintain, and Repair Items
Carry all equipment (e.g., keys, phones, pager, tools, radio) in order to maintain preparedness to carry out work tasks at all times.
Use the Lockout/Tagout system before performing any maintenance work.
Respond and attend to guest repair requests.
Perform miscellaneous minor repairs such as tightening loose toilet seats, changing light bulbs, and patching holes in walls.
Perform preventative maintenance on tools and equipment, including cleaning and lubrication.
Maintain Building and Property
Report any serious maintenance problems, unusual findings, or safety hazards immediately to the manager/supervisor.
Identify, locate, and operate all shut-off valves for equipment.
"If we look after our associates they will look after our guests", J W Marriott 1927.
At Marriott, everything we do is built on our culture of “people first.” From investing in our employees’ health and well-being, to rewards for hard work and recognition for length and talent in service, Marriott is proud to reward and recognize our employees for the work they do everyday.
In addition to competitive benefit packages (which may vary by country according to employment laws and practices) Marriott employees enjoy
Valuable room rate, food and beverage, and retail discounts at global Marriott locations.
Well-known training and learning opportunities and educational assistance to ensure you’re equipped to do your job and prepared for the next step in your career. Marriott - 12 months ago