Our client is an IT Services organisation who are thought leaders in Infrastructure Services, Workspace, Connectivity and Consulting. Part of a Global organisation, with a turn-over of EUR1.97 billion in 2010 they have both an impressive client base and an aggressive growth strategy.
They are now looking to recruit a 1st Line Helpdesk Analyst to join one of their on-site teams in Edinburgh, working in Financial Services.
The role requires a confident communicator with a sound mix of analytical ability and customer service awareness gained within an IT Helpdesk / Service Desk / Call Centre environment.
Hours of work are predominantly between 7am and 10pm on a rotational shift pattern basis and a degree of flexibility is required.
A strong customer focus with exceptional customer service skills
A positive outlook with a 'can-do' attitude
The ability to analyse, diagnose and resolve a wide variety of desktop related incidents (to 1st Line level)
The ability to identify and meet customer expectations
The ability to participate and contribute successfully within a team environment
Experience of supporting the Microsoft Desktop platform
Good customer service skills
Experience of Local/Network Printer support
Documenting support procedures and fixes
Appreciation of Service Level Agreements (SLA's)
Working week will be Monday to Friday. Please apply online for consideration. Jobsite UK - 11 months ago