Our client is an IT Services organisation who are thought leaders in Infrastructure Services, Workspace, Connectivity and Consulting. Part of a Global organisation, with a turn-over of EUR1.97 billion in 2010 they have both an impressive client base and an aggressive growth strategy.

They are now looking to recruit a 1st Line Helpdesk Analyst to join one of their on-site teams in Edinburgh, working in Financial Services.

The role requires a confident communicator with a sound mix of analytical ability and customer service awareness gained within an IT Helpdesk / Service Desk / Call Centre environment.

Hours of work are predominantly between 7am and 10pm on a rotational shift pattern basis and a degree of flexibility is required.

Skills Required:
A strong customer focus with exceptional customer service skills

A positive outlook with a 'can-do' attitude

The ability to analyse, diagnose and resolve a wide variety of desktop related incidents (to 1st Line level)

The ability to identify and meet customer expectations

The ability to participate and contribute successfully within a team environment

Experience Required

Essential:
Experience of supporting the Microsoft Desktop platform

Good customer service skills

Experience of Local/Network Printer support

Desired:
Documenting support procedures and fixes

Appreciation of Service Level Agreements (SLA's)

Working week will be Monday to Friday. Please apply online for consideration.
Jobsite UK - 11 months ago