Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online.
The Amazon.co.uk Transportation team is looking to hire an experienced, talented and committed IT Technician that can provide end user support in the transportation network.
The IT Support team provides 24/7 support of IT hardware, software and systems in an on-site and on-call capacity for the Transportation depot. This role reports to the IT Manager. The successful candidate will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the depot that covers a multitude of technical disciplines as well as coordination between the Operations group and IT resources in future projects.
These efforts include but are not limited to: coordination of trouble tickets, project management, staff scheduling, insuring that SOPs are followed, inventory and procurement management of IT equipment and services, and representing the site in local meetings.
Candidates must be forward thinking with a high degree of customer service focus and excellent communication skills and possess the ability to communicate with management at all levels. Success in this position can only be achieved through communication, organization, and the ability to drive projects and problems to resolution while maintaining to Amazon’s high standards. This is a great opportunity to expand your technical horizons in a dynamic setting.
Responsibilities:
The ideal candidate requires experience in an IT front line support function (preferably operational), ideally within the transportation delivery industry or a similar international fast paced customer driven environment as you will be responsible for:
Resolution of trouble tickets placed in the team Remedy queue.
Installation and maintenance of IT equipment including (but not restricted to) printers, scanners, thin clients and workstations.
Providing 1st/2nd line support to users.
Imaging of workstations and laptops.
Data cabling.
Installation and support of telecommunication equipment
Performing daily / shift infrastructure checks.
Asset management and inventory control.
Initiating and tracking RMA requests.
Providing assistance to engineers as required.
Generating daily / shift reports. Qualifications & Experience:
Understanding of computer and networking concepts.
Prior technical (IT) exposure/experience essential.
Excellent English communication skills (written & verbal)
Excellent customer facing skills.
Keeps others informed of information that contributes to the performance of the team, department or company (Team player)
Able to prioritize in a complex, fast-paced environment.
Must be willing to work flexible schedules / shifts
Willingness to train and learn new skills
Demonstrates strong initiative (is proactive) and motivation with the ability to learn quickly
Applicants need to be flexible with regards to their working hours as this position involves supporting production hours as required, which includes overtime (sometimes at short notice). It is on a rotating shift based schedule which could be covering weekends and / or weekdays.
Please note: The position will involve some physical labour. IT Support Technicians execute physical work e.g. working in confined spaces (possibly under the 48 inch crawl space or inside air handlers); lifting up to 30 kg; site cleanliness and maintenance work; accessing elevated spaces (working at height).
Basic Qualifications
LAN, WAN and Wireless support experience / knowledge – preferably undergoing Cisco certification.
Holds an understanding of core internet technologies - DHCP, DNS, TCP/IP, mail transport/s.
Experience with / knowledge of Windows operating systems - preferably with recognised certifications.
Experience in a fast paced environment.
1st Line support experience / service desk experience.
Hardware knowledge / experience - support and repair.
Understanding of mobi technologies - mobile phones, operating systems, use and support.
Preferred Qualifications
Network experience - preferably undergoing Cisco certification.
Windows operating systems - preferably with recognised certifications
1st Line support experience / service desk experience.
Hardware knowledge / experience - support and repair. Amazon.com - 13 months ago
