Since T-Mobile got together with Orange to create Everything
weve been one half of the
biggest telecoms company in the
And while a lot of things have changed, we still always put people first - whether theyre customers or employees
Join us in our Greenock call centre and well expect you to do the same.
Pulling out the stops for every single caller, youll answer all sorts of queries and make everyone you talk to feel special. Its a great atmosphere and an even better team, so youll be sure to have a smile on your face. Especially when you hit those performance targets and get a healthy bonus for your troubles.
A real people person, youll have great communication skills and a talent for making customers feel special. In fact, youll have a wealth of customer service experience along with a friendly, resilient personality. So youll have no trouble bouncing back to your usual helpful self after a difficult call.
If you have any queries regarding this role or your application process please contact
e have four steps to our recruitment process, and why youll need to be successful at each stage to progress to the next one:
Complete your online application.
Fill out the multiple choice questionnaire that well send to you. All the questions relate to the role and youll need to select how youd respond to each situation mentioned. This should take no more than 20 minutes.
Have a chat with one of our recruiters in a short telephone interview.
Meet one of our Team Managers on one of our sites for an assessment that will take no longer than 1hr 15mins.
To apply for this role, you must be able to demonstrate;
Exceptional customer call handling skills
Experience in customer services
Track record of delivering results
Have an aptitude for technology and technical problems
Highly computer literate
Nice to Haves
It would be great if you coluld also display;
Experience in the telecommunications or mobile industry.
Experience of working in a contact centre environment
The Customer Operations function delivers market leading operational performance and customer service whilst delivering a high performance culture that enables substantial increases in revenue in Customer Operations whilst reducing operating costs.
Salary & Benefits
25 days holiday Everything Everywhere - 10 months ago