A regional Facilities Management Company has a new position for a Helpdesk Administrator to work as part of their team based in Glasgow. To provide efficient administrative support to ensure the smooth running of the contract. Providing office and help desk cover in accordance with the required hours of cover.

Role & Responsibilities:

• Provide a single point of contact for customers, technical staff, support staff and management, receiving calls on the Help Desk
• Issue and follow-up of work orders and updating information onto database.
• Updating holiday and sickness records
• Provide telephone support and answer calls.
• Log all calls received and prioritise in a predetermined category as defined within the Help Desk Operating Procedures
• Enter and maintain all information on a database (e.g. log the call, allocate details through to completion, including action taken and hours expended)
• Issue, receive and enter maintenance information into concept 500 SQL or similar computerised PPM package.
• Undertake day to day administration in association with the Help Desk Facility and as directed by the Senior Administrator
• Assist in undertaking office duties, which are required to fulfil our contractual obligations

Person Specification:

• GCSE (or O Level equivalent) passes in Maths and English or recognised equivalent;
• A typing speed of at least 50 words per minute (wpm);
• Experience in a similar role with a background in Facilities Management administration; and
• Competent knowledge of CAFM and associated systems

Contract Scotland is committed to equal opportunities and diversity for its employees, temporary workers and work seekers. Individuals are only assessed on their individual merits and suitability to a position irrespective of race, gender, disability, age, faith or sexual orientation

To apply please email your CV to Kelly.Mulholland@contractscotland.co.uk
Contract Scotland - 12 months ago