Call Handler / Helpdesk Advisor
Lanarkshire (Scotland)
3 Month Rolling
GBP8.00 to GBP9.00 ph

Call Handler / Helpdesk Advisor needed for a 3 month initial contract based in Lanarkshire. This is an urgent contract to start ASAP in early May 2012. Candidates should have proven experience of telephone-based Customer Service and Call Handling experience.

Key Skills, Experience, Duties:

• Call logging / Call Handling - acting as first point of contact for all queries from both internal and external customers.
• Must have own vehicle and driving licence, as the office location is awkward to get to.
• Logging customer incidents in an efficient, timely fashion, that customers are regularly updated on progress, and that incidents are resolved in line with agreed service level agreements (SLAs).
• Logging customer calls either by phone, email or Support Online.
• Handling customer queries, problem-solving, and providing basic 1st line fixes where possible.
• Tracking new incidents as they are logged ensuring that they have been correctly routed and are being actioned.
• Contacting the customer to provide further information to progress an incident or to agree incident resolution and closure.
• Producing regular SLA, Old Call, queue management trend reports using MS Excel.
• Excellent Communication skills, both written and verbal.
• Computer literate - proficient user of MS Outlook, Excel, Word, Internet Explorer.

Please email your current CV through for initial consideration stating your work availability and expected pay rate.

If your experience matches the job requirements, you will receive a phone call from one of our consultants who will discuss the opportunity with you in more detail, and who will be happy to answer any questions you may have.

We always endeavour to respond to every application. However, due to high current volumes of applications we regret it is not always possible to do this. Thank you for your understanding.

Syntax Consultancy Ltd operates as an Employment Business and Agency.
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