Field Service Representative
Dresser-Rand - Wythenshawe
To deliver a high Technical and professional level of Service to our customers in the EMEA region, with significant focus on safety and quality.
Provide on site technical assistance to customers during the installation and commissioning, warranty, service, repair and maintenance of Rotating and Reciprocating equipment packages.
Develop and manage good customer relationships through the provision of Technical Excellence and professional customer management.
Work to exceed the customers expectations.
Position Qualifications (Required and Preferred):
H.N.C. / H.N.D. or equivalent.
Time served Indentured Mechanical or Electrical Apprenticeship to a recognised National Standard.
Knowledge, Skills & Experience
Comprehensive mechanical experience of installing and commissioning steam turbines, gas compressors, power turbines, and expanders.
Comprehensive mechanical experience of executing major overhaul and maintenance on steam turbines, gas compressors, power turbines and expanders.
Ability to investigate and solve reported problems on steam turbines, gas compressors, power turbines and expanders.
Experience in stripping down mechanical assemblies into component parts, and rebuilding using best industry practices.
Ability to interpret P&ID’s, engineering drawings, GA’s, etc to aid technical excellence in the field.
Able to produce detailed reports of site activities and recommendations.
Ability to supervise others at site during installation, commissioning and maintenance activities.
Experience of Installing and Commissioning PLC Control systems based on Cost-Off-The-Shelf. architecture such as GE Fanuc, Siemens, Allen Bradley and Triconnex.
Experience with HMI applications.
Experience in fault finding and diagnosis of problems associated with PLC Control systems, Instrumentation and HMI’s.
Experience in fault finding and diagnosis of mechanical problems utilizing the control system to aid identification of faults.
Experience with Instrumentation devices commonly used in the Oil & Gas and Petrochemical industries.
Additional Position Requirements
Ability to travel globally on a frequent basis which includes taking short, medium and long haul flights.
Able to stay away from home for periods of up to 12 weeks at a time.
Adapt to various site and accommodation conditions
Be available to travel at short notice .
Position Responsibilities and Duties:
Key Tasks & Accountabilities
Ensure the customer installs, commissions, operates and maintains Dresser–Rand supplied equipment to the high standard required as out lined in the instruction Manual. The same can extend to other OEM equipment also.
Provide written and verbal technical assistance and advice to the customers operations and maintenance personnel.
Provide detailed site reports for Dresser-Rand and the customer.
Maintain regular communications with the Technical Services and Field Project Management groups
Ensure personal presentation and behavior is professional at all times, including the wearing of company provided work wear.
Supervise the activities of Dresser-Rand supplied Technicians and customer supplied labour
Whilst at site and in D-R facilities, observe health and safety procedures and policies.
Ensure any complaints from customers are managed professionally, and diligently addressed to provide a positive outcome.
Whilst at site, explore opportunities for Service growth, and ensure that the customer is aware of D-R Service capabilities, and facilities available to him at Dresser-Rand Service Centres
To put into practice the technical instructions outlined in manuals and work scopes.
To navigate through manuals and technical drawings and diagrams to find information when required.
Use your own or others past experience to help provide a solution to complete the given task. Dresser-Rand - 13 months ago