The role is that of an experienced 'Production Management' support person in a team dedicated in ensuring that the 'Prime Services' suite of global applications and infrastructure are available and supported in line with defined service level agreements. The role will include involvement in frontline support, incident management and reporting, root cause analysis, productivity efficiencies & improvements and providing support during pre-production change management cycles.
Role Responsibilities
You will provide daily support of the production environment and take ownership in managing and resolving issues and problems encountered, in a timely manner to ensure minimum disruption to internal and external clients. Support coverage will be 24 x 7 (rota based).
You will interact with various teams to ensure a stable production environment, including but not limited to client service reps, application developers, business analysts, infrastructure, build & deployment and quality assurance
You will have previous experience in a production support role which required a thorough Systems Administration level knowledge of RHEL Linux, Sybase & Oracle Database Servers, Apache Tomcat Web Services, Web logic and Message bus Systems like IBM MQ Series.
You will act as the custodian of the production environment and adhere to and promote strict project lifecycle methodologies while ensuring all relevant change management procedures are being followed.
This role will suite someone who is proactive and has an eye for detail and quality, someone who is good at gathering requirements and delivering robust solutions.
Qualifications
Key Skills/Experience
Essential
Systems Administration level experience in Red Hat Linux
DBA level knowledge of Sybase & Oracle Database Systems
Web logic Administration
Monitoring & Alerting experience
Batch / Job scheduling experience
Capacity Management experience
Project Management
Proven capability to lead a project initiative or a team is essential
Ability to work under pressure and deliver on time
Ability to fully document solutions
Advanced and demonstrable problem solving / analytical skills
Client focused
Proactive, adaptive, independent and self-managing
Effectively adapt to necessary changes in work requirements, roles and responsibilities
Ability to understand, adhere to and suggest improvements to internal IT control policy and industry best-practice
You will be supporting Global systems working closely with team members in various locations, so excellent communication skills are being sought in candidates.
Desirable
Informatica ETL Administration
Capacity/Performance Planning
Java Programming
Java Application Profiling
Project Management
Messaging Technologies e.g. Tibco EMS
SQL & PSQL
University Level Degree in Computer Related Studies (or equivalent)
