Jurys Inns Group Ltdis one of the fastest-growing hotel groups in Europe, with 32 property locations in the UK, Ireland and Europe with more to come...

Jurys Inn Glasgow

now has an excellent opportunity available for a

OPERATIONS MANAGER

to join our Senior Management team.

Operations Manager

overview:
Overall responsibility for customer management and the day-to-day operation of the hotel while contributing to the overall achievement of business goals; ensuring consistent standards of service are maintained. Contributing to the profitability of the Hotel through the monitoring of revenue and budgets, management of the team, and maintaining effective cost controls. Creating an environment where the team are motivated & encouraged to maximise sales.

Operations Manager key responsibilities:
Develop a sales matrix in line with Hotel Manager, Sales and Revenue Mgrs.

Work with Financial Controller/Accounts Manager and Hotel Manager to produce annual finance budget.

Proactively encourage development and motivation for self and others.

Support the Hotel Manager with the management and administration of CAPEX projects.

Identifying, communicating and actioning all sales leads.

Keeping the team up to date about departmental, hotel and company activities through daily communications including financial feedback, customer feedback, ORC Reports; taking appropriate actions for improvement.

Carrying out interviews and contributing to the recruitment decisions.

Management of the safety policy and fire register.

Following company control procedures in accordance with the internal audit requirements.

Understanding relevant H&S legislation and the implications on the operation of the department including HACCP & COSHH.

Awareness of the emergency procedures, full knowledge of the fire manual, ensuring that all staff and supervisors are similarly aware.

Duty Management shifts as required.

The ideal candidate for this position:
Must have experience of Fidelio, Micros and SAP.

Must have Hospitality/Travel/Tourism qualification at Diploma level or higher plus relevant experience at management level minimum 2 years.

Must have previous experience developing budgets and forecasts.

Must have experience working with quality standards.

Must have good command of the English Language and excellent communication skills.

Must have good people management skills.

Must have experience of complaint handling.

Must be courteous and focused on providing a consistently high standard of customer service.

Must be standards driven and detail-orientated with the ability to organise and plan ahead.

Must have the ability to lead, multi-task and make sound decisions in fast-paced. environment.

Jurys Inn is an equal opportunities employer

We do not require the use of agencies at this time
Jurys Inn - 12 months ago