£18,559 - £20,354 per annum
Temporary for 12 months
About The Role
Full time opportunity for a Customer Service Advisor based with the Access Centre Children's Team.
The Access Centre Children's Team is the gateway to all safeguarding and child protection referrals into Children's Social Care. The Team provides advice and information to the public and professionals. It refers children in need and child protection cases to the Duty and Assessment Teams through the Initial Assessment Processes. The Team also enters all Domestic Abuse Notifications on to information database and makes casework decisions on them to ascertain levels of intervention necessary. The Team responds to requests for information from CAFCASS, Probation Service, YOS and the SEN services as well as out of county children's services and is responsible for recording and acting on missing persons information received from West Mercia Police.
The role of a Customer Service Advisor within ACCT is to answer all telephone calls in respect of public and professional enquiries in respect of concerns about children, and also assist in undertaking written Requests for Information as outlined above .
Additional Information
For enquiries please e-mail jobs@Worcestershire.gov.uk or phone (01905) 765765
Closing Date: 24th August 2012
Interview Date: 5th September 2012
Unfortunately we do not accept CV's as a valid form of application for this post.
"We regret that this vacancy is subject to restrictions i.e. to minimise compulsory redundancies, applications from existing employees will be considered and processed prior to any applications from external candidates. It is stressed that you should still apply as normal, since if we are unable to find a suitable internal candidate we will then look at the other applications we have received, rather than re-advertise the job. For existing employees certain protections may apply in relation to hours per week."
More information...
CF988 JD.pdf CF988 JD.pdf CF988 PS.pdf CF988 PS.pdf Information for Job Applicants.pdf Information for Job Applicants.pdf
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