IT Helpdesk Analyst - MS Office, Windows Server, Active Directory, Exchange Server
Inchinnan, Renfrewshire
£Competitive Plus Pension, 33 Days' Holiday (including bank holidays) Pension, Life Insurance Scheme, Free On-Site Parking, Subsidised Cafeteria

Due to continued expansion, a superb opportunity has arisen for an IT Helpdesk Analyst to join our client, a world leader in the design and manufacture of products that address the needs of vascular and cardiovascular clinicians.

If you are an IT support professional with MS Office, Windows Server, Active Directory and Exchange Server experience don't miss out on this chance to work with an innovative and creative company at the forefront of their industry.

Winners of The Queen's Award for Enterprise: Innovation twice in the last five years and offering continual growth and development, this is the perfect platform to develop your IT career.

Working within a small team, you will be responsible for providing 1st line telephone support to associates, as well as IT support for hardware, software and operational problems, including users on the Windows and Linux network.

As an IT Helpdesk Analyst, you will predominantly support external customers, resolving issues where possible and escalating them to the appropriate departments.

In addition to providing a fast, efficient and comprehensive service, your other duties will include:

• Updating the call management system
• Building, deploying and configuring PCs
• Upgrading hardware and software as required
• Creating documentation and SOPs
• Administering the network

To be considered for this role, you must have experience of providing helpdesk or desktop support in a Windows environment. Additionally, you must have experience of using or supporting the following:

• MS Office 2007 or 2010
• Windows Server 2003 or 2008
• Active Directory
• Exchange Server

As an IT Helpdesk Analyst, you must have strong customer-facing and communication skills as well as a willingness to learn and a temperament for self-improvement. A team player, you must be equally comfortable working autonomously on individual projects.

Experience of any of the following would be beneficial to your application: Network troubleshooting using TCP/IP, LAN or WAN, SQL Server, VB.NET, VMware or vSphere, Linux, telephony, Dell KACE, Firewall or VPN.

To apply for the role of IT Helpdesk Analyst (MS Office, Windows Server, Active Directory, Exchange Server), please apply via the button shown.

This vacancy is being advertised by Web Recruit Ltd. The services advertised by Web Recruit Ltd are those of an Employment Agency.

Additional Keywords: IT Helpdesk Analyst, MS Office, Windows Server, Active Directory, Exchange Server, IT Analyst, IT Support Analyst, IT Support Technician, IT, Desktop Support Analyst, 1st Line Support Analyst, IT Helpdesk Engineer, Network Support Analyst.
reed.co.uk - 11 months ago