Our client is looking to recruit experienced customer service agents to work within a large organisation within the centre of Bradford.

The role will involve:

• Make outbound welcome sales calls and convert inbound customer enquiries in to sales of Repayment Option Plan, Cash advances and other ancillary products and services as launched by the Bank.
• Record and access customer information and perform routine transactions and customer care activities.
• Meet defined individual and team performance and quality targets to ensure delivery of key business objectives.
• Identify and resolve customer enquiries, offering an excellent customer service through first call resolution where possible.
• Complete accurate and timely routine administration duties if required.
• Customer confidentiality of information in line with the Data Protection Act and adherence to all regulatory FSA requirements.

The ideal candidate will have a minimum of 6 months customer services experience, ideally within a call centre environment.

MUST be able to pass CRB, credit check & fraud check.

To work on a shift rota basis between the hours of 8am-9pm Monday to Friday & 9am-5.30pm Saturday & Sunday.
TotalJobs.com - 12 months ago