Smart. It’s what we are, what we do and how we work. But, we’re always ready to be a little smarter, and that’s why we need you! We are a leading provider of contact centres for a number of household names. Our contact centres are welcoming, supportive environments designed to make working life easier. They are open plan, enjoyable, comfortable and an exciting place to work. We really value the people that look after our customers and work hard to make you feel valued. So you know your contribution always makes a difference.
You’re warm, friendly and are passionate about providing an outstanding customer experience. Engaging with customers to help them find the right solution. You’ll have retail or customer service experience, or just love helping people.
Ability to work as part of a team
Confident when dealing with customer enquiries or complaints
Professional and friendly at all times with great energy and enthusiasm
Good telephone manner with a passion for helping customers
Comfortable working in a target driven environment
Ability to build rapport effectively and identify solutions to customers needs
Successful candidates must pass a numeracy test and pass criminal record checks.
You will be working on a rotational shift pattern between the hours of 8am to 8pm, five days over a seven day week. Details of shifts will be provided at point of application.
Here’s just some of our benefits:
Performance related bonus scheme
28 days holiday per year
Free parking on site
Opportunity to complete a National Vocational Qualification (site dependant)
Childcare voucher scheme
Health sure scheme
Opportunity to work with local charities
Discount on Vodafone mobile phone contracts
Discounted On-site canteen
On-going coaching and genuine opportunities to develop your career
Plus many more
Make the smart choice and apply online today. HEROtsc - 10 months ago