The role holder reports to the Manager of the Executive Office and works within a team of Receptionists, liasing with both internal and external customers on a regular basis and playing a critical role in representing Standard Life Investments. Key to success in the role is to provide proactive provide support to team members and to all customers.
To provide a world class welcome to staff and visitors to Standard Life Investments.
To receive visitors with a warm and professional approach and direct them to the waiting room facilities.
To deal with all badging, coats and luggage efficiently and promptly advise the host of a visitor's arrival.
To escort visitors to the pre-booked meeting venue and ensure that refreshments are provided as required.
To answer telephone calls quickly, courteously and professionally, connecting people as required.
To take messages and pass these on via e mail.
To manage ‘client' rooms including room bookings, catering arrangements and training for secretaries on room booking and reception procedures, where required.
To ensure other special building facilities run smoothly; e.g., identify and report any cleaning, security or Health & Safety issues to the appropriate person.
Act as central point for booking taxis for visitors and staff.
Standard Life Investments – key roles and responsibilities
Knowledge of building layout.
A good understanding of Standard Life Investments processes and procedures for taxi bookings, room bookings, badging procedure etc.