28-Jun-2012

Position Type:
Part-Time

The role holder reports to the Manager of the Executive Office and works within a team of Receptionists, liasing with both internal and external customers on a regular basis and playing a critical role in representing Standard Life Investments. Key to success in the role is to provide proactive provide support to team members and to all customers.

Role Purpose

To provide a world class welcome to staff and visitors to Standard Life Investments.

Key Outcomes

• To receive visitors with a warm and professional approach and direct them to the waiting room facilities.
• To deal with all badging, coats and luggage efficiently and promptly advise the host of a visitor's arrival.
• To escort visitors to the pre-booked meeting venue and ensure that refreshments are provided as required.
• To answer telephone calls quickly, courteously and professionally, connecting people as required.
• To take messages and pass these on via e mail.
• To manage ‘client' rooms including room bookings, catering arrangements and training for secretaries on room booking and reception procedures, where required.
• To ensure other special building facilities run smoothly; e.g., identify and report any cleaning, security or Health & Safety issues to the appropriate person.
• Act as central point for booking taxis for visitors and staff.

Core knowledge

• Standard Life Investments – key roles and responsibilities
• Knowledge of building layout.
• A good understanding of Standard Life Investments processes and procedures for taxi bookings, room bookings, badging procedure etc.

Skills

• Systems – Microsoft Office (Word, Excel).

. Mainframe – host, IMS.

. Data entry

. Problem solving

Standard Life Investments – Values

• Integrity
• Team
• Customer Driven
• Global
• Leading
• Astute

Standard Life - 12 months ago