We currently have a vacancy for an apprentice within a Leading edge technology solutions company based in Runcorn Cheshire. The ideal candidate will have recently completed their education and be looking for a career in the technology sector. You will have a passion for all things IT related and preferably be the person your family and friends go to when they have any software and hardware issues. In addition to having a great technical knowledge the apprenticeship will involve lots of contact with a variety of customers in various sectors. This could range from sales assistants to company directors and as the face and voice of the company you will be required to act in a professional manner at all times. If you have had previous experience of dealing with customers that would be a distinct advantage. During the apprenticeship your main duties will involve:

Answering 1 st line support calls from retailers

Logging customer queries

Dealing with basic 1 st line issues

Escalating complex queries to engineers

Delivering and installing hardware on customer sites

Repairing hardware

Software upgrades and repairs

Working closely with senior engineer both on and off site to develop a firm understanding of network systems

Maintaining Internal and Client Networks

Dealing Windows Server problems and Installations.

Providing 1 st class customer service

The above list is not exhaustive and additional duties will be required as the business needs. You will also be given additional duties as your apprenticeship progresses and your knowledge improves.
Baltic Training Services - 10 months ago