Recruiting now for retail apprenticeship programme!
Through this programme, you will gain an Intermediate Apprenticeship in Retail (Level 2), awarded by City & Guilds. This is made up of a Diploma in Retail Skills and a Certificate in Retail Knowledge and is equivalent to 5 GCSEs or Standard Grades in Scotland. You will also have the opportunity, where appropriate, to improve communication skills and numeracy.
If you successfully meet Company standards, you may be offered a permanent position on completion of the programme.
Please Note: After 6 months of the programme your pay will increase to £3.60 per hour for the remaining 6 months, subject to meeting Company expectations in terms of attendance and performance.
Summary of Role
Gain qualification whilst working as part of the sales team, providing excellent service to help the store achieve sales and profit targets.
Responsibilities: Providing Customer Service:
To work as part of the sales team in order to provide excellent customer service through:
Providing and maintaining product knowledge
Understanding and demonstrating customer care and high levels of customer service both on the sales floor and till points
Replenishing stock and maintaining high standards of merchandising and housekeeping
Maintaining and demonstrating security awareness
Identifying customer needs and responding to them quickly
Good Communication:
To communicate effectively with line management on a daily basis to ensure you are:
Adhering to all Company policies and procedures e.g. till operation, timekeeping, absence reporting procedures etc
Aware of and actively supporting Health and Safety policies to ensure that standards are adhered to and maintained at all times
Actively listening, and communicating with colleagues, customers and managers
Working as Part of a Team:
To work as part of the sales team to achieve personal and store objectives through:
Carrying out reasonable additional duties as and when required e.g. stockroom cover
Supporting and helping colleagues with their daily tasks as and when required
Showing a genuine interest in other people and willingness to help
Using initiative at all times
Having the ability and willingness to acquire job knowledge through self development and by learning from others
Demonstrating flexibility in order to meet store needs and special events eg sale, peak trading period
Studying for Your Qualification
Practical on-the-job learning in a retail environment
Studying for your Certificate and Diploma
Improving your literacy and numeracy, where applicable
