Reporting to the Operations Manager/Contact Centre Supervisor the applicant will provide an efficient and professional customer service/administrative support function to UTV Internet customers and partners.

Personnel Specification:
Education:
Minimum 5 GCE/GCSE or equivalent, including Maths and English

Experience:
Minimum of 2 years recent relevant administration experience
Relevant experience in a busy call centre/telcommunications environment desirable
Relevant experience of processing credit and debit card transactions desirable
Relevant experience of BT and/or Eircom wholesale products desirable

Skills:
Good interpersonal and communication skills, both written and oral
Good time management and organisational skills
Good customer service skills

Knowledge:
Working knowledge of computerised accounting system is desirable
Experience in the full range of administration activities including wordprocessing, photocopying, faxing, filing, handling correspondence, dealing with internal and external enquiries
Excellent working knowledge of Internet products and technologies
Excellent working knowledge of the full range of Microsoft office applications

Aptitudes:
Initiative
Customer focused
Flexible
Team Worker
Accurate and detail conscious
Able to meet tight deadlines and deal with pressure
Confidential

Other: Prepared to work outside "normal hours" in special circumstances.

If you are interested in this post, or for further information including a full job description, please download an application pack using the button above.

The closing date for receipt of completed applications is 5.00pm on Tuesday 5th June 2012.

UTV Media plc is an Equal Opportunities Employer
RecruitNI.com - 11 months ago