Part time - Multi Skilled Hotel Team Member at Ibis Leeds Centre. Starting rate £6.08 per hour. Annual bonus offered as well as fantastic benefits (generous hotel discounts, excellent training and development opportunities, meals on duty and uniform provided)
Ibis group is the largest European economy hotel network and is continuing to expand. The Ibis chain is widely recognised for its excellent value for money and convenient location and has 760 hotels in 36 countries, including 50 hotels in the UK and Ireland.
Ibis is the first hotel brand to receive ISO 9001 certification and with the 15 minute satisfaction guarantee, if a problem with the hotel is not solved in 15 minutes the guest stays for free. In light of these initiatives we were delighted to be awarded a worldwide hospitality award for the best customer relationship and quality management programme in 2005.
Our belief is that extraordinary customer service should be demonstrated by each and every team member, as supported by our award winning Good to Great culture covering training, coaching, and motivating to achieve the highest possible standards in service to both our guests and colleagues.
Do you see yourself as a person who is always prepared to deliver an extraordinary service even under pressure? Are you someone who thrives on being busy and would enjoy learning all aspects of running a busy city centre hotel from reception to breakfast to restaurant service? If you answer yes to all these questions then this is the job for you. Ibis Leeds Centre are looking to recruit a Multi Skilled Hotel team member to join the team.
To provide a friendly welcome and high-quality service over the phone and on the guests arrival to the hotel.
To find suitable solutions to meet customers needs depending on the possibilities available at the hotel.
To carryout all necessary operations when guests arrive and depart (check-in/ check-out)
Respond to a wide range of guest requests and promote hotel facilities
Manage invoicing payments and cash operations during the day shift
To take reservations and business enquiries.
Breakfast preparation, welcome and service
Preparation and service of light snacks from our 24 hour menu
Customer feedback management through our 15 minate satisfaction policy
Spotlight on personality:
Guest-oriented and service minded
Good interpersonal skills
Ability to listen and anticipate
Diplomacy and self-control
Ability to manage more than one task at a time and still keep smiling