LUGGAGE PORTER

We are now searching for a talented and experienced individual to join our Front Office opening team in the capacity of a Luggage Porter.

If you feel you have what it takes to be a part of the most exciting hotel opening this summer, have a passion for going that extra mile and have exceptional experience, then we want to hear from you!

Role Overview: As a Luggage Porter your role will be to provide a friendly & personalised service through a positive and professional attitude, manner, and presentation that projects a favourable image of The Ampersand Hotel.

Main Responsibilities:

• To deliver an inspirational experience for the guest from the moment they arrive to the moment they leave.
• To ensure the smooth operation of information, message handling, transportation and luggage delivery services for the hotel guests.
• Has thorough information about hotel outlets, facilities and services to assist the guests.
• To ensure precise counting of group luggage upon arrival and departure and delivers luggage to and from hotel rooms
• Transfer trunks, packages, and other baggage to room or loading area
• Maintain tidiness of the front of the house area and luggage storage room for concierge.
• Supplies guests with travel information, such as transportation rates, routes, and schedules.
• Escorts incoming guests to rooms as and when required
• Is familiar with the day's business, including arrivals, departures, special requests, etc.
• To complete cleaning of lobby areas as required for hotel upkeep.
• To assist with room service and drink orders when required during the overnight shift.
• Handles all guest enquiries and complaints in a professional manner.
• Ensures all cash, charge, float and till procedures are carried out in accordance with Company policy.
• Carries out any other duties as and when assigned by the Management of the Hotel and department.

Personal Specification:

• Contagious personality, energetic & enthusiastic
• Outgoing, vivacious, professional & customer focused
• Excellent communication skills (verbal & written)
• Able to work within a team and on own initiative
• Takes ownership for his/her work
• An eye for detail

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.

Find out why The Ampersand Hotel is the place to work by visiting our company profile.

About Us

The Ampersand Hotel will bring a new London experience with its 111 individually styled bedrooms and balconied suites, splashes of contemporary art, a ground floor patisserie serving artisanal coffee and champagne. An atmospheric vaulted destination cocktail and dining experience on the lower ground floor that is expected to become one of The Ampersand Hotel's focal attractions.

This original Victorian boutique hotel is due to open its doors in August 2012 and is just seconds away from South Kensington tube station.
InCatering - 13 months ago