This role has overall responsibility for implementing and improving the administration service to meet and exceed internal and external customer needs in a professional and efficient manner. You will manage a team of administration staff and support to the Account Manager and on site Operational Management team. This role is client facing and adminstors the Customer Satisfaction survey and reporting
What makes this role unique?
This is an exciting time to join us as we continue to grow and develop our services. You will play a pivotal role within this contract and we offer opportunities to grow and develop.
What will this role involve?
As Office Manager you will provide PA administrative support to the Account Manager and establish, manage and co-ordinate the ABE Quality System and Local Work Instructions for Belfast Office. You will act as an internal auditor to ensure all ABE and local procedures are adhered to and are fully auditable. Additionally you will develop and maintain customer satisfaction and confidence through the effective use of the Customer Satisfaction Surveys and Customer Complaints Procedure and manage Security Clearance process of all Contractors, Consultants and internal staff as per PSNI procedures. You will distribute regular security updates, collate business mangement information from delivery teams.
What we are looking for?
It is essential that you have had previous experience of managing and leading successful teams within an administration environment. You will have first class, accurate administration skills, including database and systems manipulation and the full MS Office suite. You will have experience of dealing and negotiating with suppliers, financial control and reporting and have demonstrable evidence of superior customer liaison skills. You will be discrete, comfortable and experience of dealing with confidential information. Additionally you will be proactive and ability to make sound judgement and precise decision making skills.
You will also have the following essential characteristics
Highly competent communicator – ability to communicate at all levels
Professional, confident, adaptable
Experience of being sought out for sound advice and counsel
Cooperates and works effectively with others; recognises, supports and respects others
Honours commitments through delivery of timely, high quality results.
Accepts and embraces change.
Ability to work productively in a dynamic deadline- driven environment, independently and as part of a team.
Who are we?
Fundamental to living our core values is having great people in our business. That's why we believe that Amey is only as great as the people we employ.
We place great value on our people and the contribution they make to our business, that’s why we aim to offer a competitive benefits package to all of our employees. Working for Amey you will receive a competitive salary and will be able to join our contributory pension plan. You will also receive a generous holiday entitlement and be entitled to life cover of up to 8 times your salary. You will also be invited to join Amey Choices which offers a range of flexible benefit options and offers additional benefits available throughout the year
Amey is an equal opportunities employer. Amey plc - 12 months ago