Salary -- circa £6,000 per annum starting basic, will opportunity to progress
Location – Teleperformance, The Quays, Newry
Hours -- PART TIME - 20 hrs per week (Mon to Fri, 8am to 12pm) -
Training – 4 Weeks of full classroom based training (Mon to Fri 8am-12pm)
Start Date – 9th July 2012
Job Description
The primary purpose of the Customer Service Advisor is to take inbound customer calls - answering and assisting all customers with their queries.
Our client also requires some upselling and promotion of add-on products during these calls. The client is a major UK energy supplier.
Objectives of the role:
Receive inbound customer calls, to achieve agreed targets and standards applied to the campaign/account, to resolve queries and complaints.
Maintain customer requirements and contribute to the overall improvement of campaigns/accounts.
Achieve call handling targets and standards
Record data accurately
Maintain a positive attitude at all times and ensure there is a high customer service focus
Achieve and exceed daily KPIs as set by the campaign requirements
Personal competencies:
Personal effectiveness and an ability to empathise with customers
Fully committed to providing the highest level of customer service.
Deals with unforeseen problems and demonstrates success in chosen course of action
Recognises the importance of internal customer service and knows who key internal customers are
Actively champions the customer and develops customer focus in employees / colleagues
Effectively communicates the brand values to the customer
Required abilities:
Strong communication skills
Ability to capture data accurately and within guidelines
Ability to listen attentively and hear important information
Computer Literacy and excellent keyboard skills
Overall Literacy and Numeracy skills to a high standard
Additional Requirements
Must Be over 18
All offers of employment will be subject to receipt of satisfactory references.
Teleperformance UK offer a diverse range of contact centre solutions, consultancy and project work. Teleperformance operate on a global level with 250 centers across 49 countries. In the UK we have a combined workforce of nearly 7000 people operating from 14 locations across 3 regions, Scotland, England and Northern Ireland. As experts in the customer experience industry, we focus entirely on what we do best. We add value to our clients businesses by delivering solutions that meet their individual requirements. We do this through the effective recruitment and development of our people, and operate some of the most innovative people management practices in the industry.Winning a number of prestigious industry awards is testament to this. These include Employer of the Year at the Orange National Business Awards for the UK.
HOW TO APPLY
If you are interested you can apply with us by going to our website at www.teleperformanceukcareers.co.uk and applying for the vacancy you are interested in; or you can send us your CV to careers.tpuk@teleperformance.com ; or finally you can give us a call on 0845 272 6666
**If you apply and the recruitment team try to contact you they will do from the number 0845 272 6666
AGENCIES NEED NOT APPLY Teleperformance - 11 months ago
