Position: Senior Systems Analyst (Manager-Client Development Team)
School/Department: Information Services
Reference: 12/102073
Closing Date: Friday 1 June 2012
Salary: £37,012 - £48,246 per annum (inc contribution points)
Anticipated Interview Date: Thursday 21 June 2012

JOB PURPOSE:
To manage the development, implementation, administration support of the University's Client Computing team (participating in this development etc as an expert practitioner), ensuring that they meet the needs of the University/region and make best use of the available resources.

MAJOR DUTIES:
1. Identify, develop and implement computer systems and solutions to provide an integrated range of high quality services in support
of the University's administrative, research and education objectives.
2. Identify issues, trends and problems that will have significant University wide impact.
3. Manage and co-ordinate the planning, design, development and implementation of new projects with significant/University wide impact.
4. Report to and participate in relevant University/Regional/National committees.
5. Provide high-level specialist/professional advice, information assistance to users either directly or via helpdesk. Provide lead
advice to Information Services Management on problem resolution and development opportunities within the relevant service area or area of expertise.
6. Manage a team of staff to implement the strategies and policies of the University or region. This includes recruitment, delegation, appraisal, staff development and resource management.
7. Lead/participate in collaborative projects to provide services across different parts of the University.
8. Contribute to the development and monitoring of divisional and team strategies and plans. Maintain an awareness of relevant University strategies and plans.
9. Manage and monitor the effective maintenance of information and documentation, e.g. system specifications, disaster recovery plans, user documentation, maintenance schedules and computer programs.
10. Manage and monitor the performance of services and carry out appropriate interventions to meet internal and external requirements.
11. Generate original ideas and innovative solutions through the provision of specialist know-how and advice.
12. Identify additional service requirements or service shortfalls and co-ordinate the development of innovative solutions to maximise service quality, efficiency and continuity.
13. Ensure professional and quality standards are maintained and applied within the area of activity.
14. Act as a focus for technical expertise and innovation.
15. Define information documentation requirements within area, coordinate review.
16. Adopt a proactive approach to the identification of opportunities for developing business solutions and service enhancements to meet the needs of colleagues and end users.
17. Carry out any other duties which are appropriate to the post as may be reasonably requested by senior management.

Planning and Organising:
1. Plan and organise individual and/or team activity with an appreciation of longer term issues, ensuring plans complement and feed
into University strategies.
2. Project Manage activities to facilitate major service, policy and operational changes with broad University impact.
3. Contribute to Division's operational planning process, to support strategic direction.

Resource Management Responsibilities:
1. Manage resources/budgets within the allocated project area where appropriate to ensure that maximum value is delivered for the
resources deployed.
2. Advise on the cost/benefit of new and existing technologies.
3. Manage/supervise a large team of staff, or a small number of specialists, to ensure the successful delivery of a significant professional or specialist service with broad impact.
4. Provide specialist/professional expertise within specific areas.
5. Contribute to resource and budget management.
6. Act as a mentor/coach to colleagues, which may involve training staff, to support and develop their professional effectiveness.

Internal and External Relationships:
1. Represent and promote the area both internally and externally to ensure that issues are appropriately represented and acted upon.
2. Liaise with key service users to establish and implement service requirements and priorities
3. Interact internally / externally to generate ideas and co-ordinate the development of new working practice.
4. Maintain links with professional and specialist bodies or groups.

ESSENTIAL CRITERIA:
1. * Degree/post graduate qualification in computer science or related subject.
2. * Recognised Industry Accreditations (eg MCSE).
3. * Five years relevant experience of managing significant computer systems and solutions.
4. * Must demonstrate a good working knowledge and practical experience of all Microsoft Desktop Technologies including Active Directory and at least one of:
Virtual Desktop;
AntiVirus.
5. * Experience of managing a team of qualified professional desktop engineers.
6. Must demonstrate ability to follow argument logically.
7. Must demonstrate strong reasoning ability.
8. Must demonstrate a clear understanding of relevant policies and codes of practice (eg systems security, accessibility).
9. Must demonstrate ability to communicate technical information to colleagues and non technical users of all grades with clarity and effectiveness.
10. Ability to plan and organise work activities.
11. Ability to lead and motivate a team of IT professionals.
12. Ability to work with users and provide a professional service.
13. Must be willing to provide cover, as required, during weekends and evenings, over critical periods and over some holiday periods
as required in accordance with the needs of the Service.
14. Must be willing to undertake installation and development work outside of 'normal' working hours.
15. Keen to learn and undertake suitable training in relevant programming languages and methods.

DESIRABLE CRITERIA:
1. Hold or be about to obtain relevant professional qualification.
2. BCS Professional / Chartered Membership or equivalent.
3. Significant working knowledge of network licensing software.
4. Ability to demonstrate practical programming experience.
5. Practical experience with one or more of: - Active Directory, Apache, IIS, Search Engines.
6. Specialist knowledge of current best practice in computer deployments.
7. Evidence of self-training or self-directed learning.
8. Proven diagnostic skills.
9. Evidence of pursuit of networking related activities outside the context of study or the workplace.
10. Interests/activities that develop leadership/teamwork skills.
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