We're currently looking to recruit an experienced Support
Analyst to join our Corporate clients BI function. Your role will
be to provide a Support function for the Corporate BI estate,
becoming a guardian of the production environment ensuring that
highest levels of availability are met and maintained.
As Corporate BI Support Analyst your primary role is to manage
the on-going support of business applications/processes developed
and supported by the Corporate BI team.
Tasks will include:
. Ensure delivery of high quality in-house 24/7 support for all
Corporate BI applications across multiple business areas.
. Ensure all Corporate Business Intelligence production systems
achieve their agreed SLA for availability and recovery Define and
deliver the roadmap for continuous improvement of support processes
and reduction of support overhead.
. Engage with 3rd party vendors to ensure speedy resolution of
issues, and plan future release strategy in line with vendor
. Ensuring the Support Manager receives regular updates and timely
communications to enable him to engage with key business
stakeholders during production incidents.
. Ensure all Corporate Business Intelligence environments are
tightly managed, and changes are properly assessed to minimise
disruption to BAU activities especially during business critical
. Assure the timely transition of development work into production
while ensuring that the appropriate level of test rigour and
support handover are achieved including compliance with relevant
. Relevant degree and/or equivalent experience.
. Proven experience of development and support in the context of
complex BI systems,
. Experience of ETL and DW technical design, development and
. Excellent SQL skills with development experience in at least two
of the following; Netezza, Oracle, Ab Initio, Unix Scripting,
. In-depth understanding of Business Intelligence best practice and
. A proven ability to influence technical decisions in a fast
moving commercial environment.
. Experience of Agile development - Desired.
. Experience within the telephony and/or broadcast media
This is an excellent opportunity to join the company during what
is a particularly exciting phase of their ambitious growth plans.
Please apply within for immediate consideration. I look forward to
hearing from you.
Remove from Shortlist Career Architechs - 9 months ago