This is an exiting opportunity to join a niche Surrey Based OEM within their Aftersales area

This role would suit someone from a technical background who has worked in a workshop within a prestige dealership and progressed through the ranks

Aftersales Operations Specialist

Service Engineering and Aftersales

My client believe that anything is possible. they know what it takes to win and we achieve this by working together and encouraging innovation in an extraordinary high performance environment.

They now have a fantastic opportunity for an Aftersales Operations Specialist to join the Service Engineering and Aftersales team based in Woking, Surrey

Principal accountabilities for position

• Liaison with our Regional Offices and Regional Aftersales Managers across all aftersales deliverables, providing support, information and backup to customer and dealer concerns,
• Monitor and report dealer performance though CRM, and direct feedback though active communication channels,
• Monitor and report dealer performance though parts and lifestyle accessory sales,
• Monitor and report dealer development though mystery shop and auditing activities,
• Maintenance and development our Aftersales Policies and Operating Standards,
• Support and development our aftersales dealer systems, including testing,
• Support and development of Road Side Assistance providers,
• Initiate and apply mystery shop activities with key service providers,
• Liaison with translation suppliers and with internal and external proof readers,
• Support the administration activities for internal and external dealer training activities, including implementation and rollout,
• Support our warranty team with dealer liaison for warranty concerns,
• Regional and central support on aftersales system training,
• To carry out any other appropriate work as required by the company

Knowledge, skills and experience for position

• Previous experience in an Automotive Service and Aftersales environment at an operational level either within a Head Office or Field Support role, Service advisor and or Aftersales Managers will be considered (3-5y minimum)
• Educated to degree level desirable or equivalent qualifications will be considered in lieu,
• Experience with luxury or premium segment vehicles,
• Computer literate – Microsoft Office suite,
• Knowledge of Vehicle manufactures operating standards and audit guidelines,
• Knowledge of Engineering Bill of Material systems beneficial,
• Knowledge of vehicle servicing and maintenance,
• Knowledge how a Vehicle Manufactures Franchise workshop operates,
• Knowledge of vehicle diagnostic systems.
• Knowledge of modern vehicle operating systems (including EHB, ABS, HVAC, Engine, and Transmissions)
• Second language would be beneficial,

Personal attributes / behavioural skills for position

• Well presented, with professional mannerisms befitting of the organisation.
• Adaptable, quick thinking, decisive, showing strong initiative and self determination.
• Strong planning skills, meticulous in detail.
• Demonstrates a methodical approach.
• Good team working skills.
• Confident with good interpersonal & communication skills.
• Flexible approach to working hours.
• Mobile & willing to travel abroad as requested.

To apply for this position, candidates must be eligible to live and work in the UK

Matchtech is acting as an Employment Business in relation to this vacancy.
stvjobs.com - 13 months ago