Here at Plusnet, we’re very proud of our award winning products and services and our high level of customer support. We recognise that our people are critical to the success of our business so that’s why if you work with us we’ll give you a competitive salary, a generous bonus structure and a free lunch.
So if you want to be part of a fast growing business that puts its people at the heart of what it does, please apply today.
An exciting opportunity has arisen for a PR / Communications Executive to work in our PR department.
Reporting into the Head of PR, the Communications Executive will work across a variety of functions including: CSR; External Communications; Internal Communications; Issues & Crisis Management.
The role is responsible for supporting Plusnet’s proactive and reactive corporate communications activity and driving the communications agenda for the business. At times, this role will also give opportunity for project autonomy whereby the Comms Exec will be left to work closely with Plusnet’s PR agency, BT’s Consumer PR team and BT Group communications newsroom, to deliver results.
On occasion, their work will have direct contact with the company’s executives.
The role requires the candidate to establish and maintain relationships with both internal and external stakeholders. Diplomacy and close attention to detail will be imperative.
Key Responsibilities are as follows:
Develop and maintain corporate materials for Plusnet ie, generic materials, presentations, facts and stats, key messages, Q&As.
Produce briefing materials for Plusnet as required for stakeholder meetings and media interviews
Manage and deliver key communication projects to support the Plusnet Brand, Plusnet products, Internal Communications and CSR campaigns.
Liaise daily with consumer, technology, personal finance media and deal with high-profile customer complaints.
Possess a strong news sense to work closely with Plusnet’s PR agency to bring creative ideas to the table to support the brand PR campaign.
Take ownership of a variety of communication campaigns on both a local and national scale. This will involve immersing yourself in technical jargon and working with colleagues across the Plusnet business to achieve success.
Working closely with the Plusnet marketing, propositions and digital care teams to create and maintain a communications strategy for Plusnet and be responsible for updating and owning actions and supporting business activity.
Develop and maintain measurement and tracking processes which evaluates comms strategy, defines objectives and tracks lessons learnt to implement and revise each quarter.
Writes weekly and monthly report for Plusnet leadership team/company.
Supports internal communications strategy for Plusnet.
Supports Plusnet’s CSR strategy and community relations work in the Yorkshire area.
Manage spokespeople matrix and training.
Works closely with BTR’s communications team on issues and launch timings.
Manage and update the relevant external website with communications activity.
To develop effective relationships with all key stakeholders in Plusnet and across BT, such as the Retail Communications teams, Group newsroom, CSR, brand etc.
Maintain wide network internally and externally across the business, providing communications consultancy to colleagues.
Gravitas and ability to remain calm, measured but decisive in a crisis.
Must have evidence of a strong track record of success of working in a PR field.
Experience of developing integrated social media programmes.
Highly developed interpersonal and influencing skills to create effective relations at all levels within the organisation and experience of forming and leading virtual teams.
Gravitas in dealing with difficult situations, people and issues.
Calm and measured response to crisis coupled with ability to make quick decisions.
Enthusiastic, proactive, flexible approach with strong, creative flair for developing communication solutions and problem solving.
Desire to continuously learn and develop with a strong ambition to ‘make a difference’.
Excellent copywriting and oral skills.
This individual will be highly collaborative in nature and engender a collaborative spirit.
Will share responsibility for creating an energised, results-oriented ethos in the team and contribute enthusiastically to team activity.
Will be committed to attending team meetings and functions (and sometimes take responsibility for organising them).
Out of hours-at night work, during weekends and public holidays, may be seen as a necessary part of the job at peak times. British Telecom - 12 months ago