Temporary IT Technician Level 2
SimplexGrinnell - Manchester
This job posting is no longer available on SimplexGrinnell.
THE KEY RESULT AREAS OF THIS ROLE WILL BE:
To respond and log user incidents and requests reported by phone
Assess user incidents and requests logged via intranet and Email
Action, update and resolve logged support incidents in line with SLA commitments.
Undertake IT equipment installations, moves or changes
Undertake any appropriate system housekeeping activities.
Liaising with Various support teams (Internally and externally).
KEY BEHAVIOURAL CRITERIA:
Outstanding customer service skills
Excellent communicator. Able to articulate issues and solutions to customers, 3
parties and colleagues, both written and verbally
Able to take responsibility for tasks and see them through to satisfactory conclusion, even when this requires support from other people or teams.
Ability to work with 3
Commitment to delivering quality services
Ability to prioritise / reprioritise effectively against changing commitments
Understanding of when issues should be escalated
Able to work to agreed standards and practices.
Capable of working on own and within a team environment
At least 2 years' experience in a Service Desk environment
Outstanding knowledge of Microsoft Desktop operating systems (Windows XP, Windows 7)
Experience of creating, deleting and amending Active Directory accounts.
Excellent knowledge of Microsoft Outlook 2007/2010 and other MS Office products
Excellent software/ hardware fault diagnosis skills
Knowledge of network technologies, Wireless, VPN and Cabling Systems
FPS - EMEA
Jul 17, 2012
SimplexGrinnell - 11 months ago
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