Schedule work on a daily basis to enable activity targets to be met, ensuring necessary resources are allocated to meet objectives and recommend how to achieve targets.
Provide on the job support, coaching and performance management of team members, ensuring they attain the necessary skills to be fully effective in the role.
Identify through performance management development/training plan requirements of the team.
Establish and maintain relationships with Team Leaders within Finance Operations and other cross functional areas in order to provide co-operation and support and ensure a high level of customer service and communication.
Line Manage team of 6 to deliver their KPIs in Quality Productivity and Errors
Provide a point of contact for team members needing personal support, ensuring they are aware of the company's requirement of them, support and motivate them in achievement of those requirements.
Recruit and select staff liaising with HR to ensure adequate resources available in line with departmental headcount.
Deputise for Team Manager intheir absence.
Maintain a level of expertise sufficient to act as a point of reference for team members and to give them appropriate direction.
Hold regular meetings with the team to communicate initiatives and issues and allow opportunity for feedback.
Work cross functionally with other areas of Finance and makerecommendations on ways to improve payments processes and procedures
Manage the completion of daily work volumes in line with service level agreements. Ensure high degree of accuracy and that quality standards are achieved.
Manage performance of the team using coaching and development techniques
Resolve escalated queries/issues and Executive complaints via interpretation of standard procedures or to escalate to the next level where necessary.
Ensure achievement of personal and team objectives within departmental targets.
Ensure procedures are maintained and Data Protection/Audit guidelines are followed.
Actively provide recommendations on ways to improve payments processes and procedures. Be an ambassador for the 3 Behaviours
Knowledge and experience: Must have:-
Proven People Management Experience
Experience ofworkingin a fast pacedpayments environment
Customer Service Experience.
Good Coaching and Developmentskills.
Nice to have:-
Financial Services Experience
Project Management Experience
Proficiency in MS packages and multiple applications / systems usage. Three - 13 months ago