Eden Scott are looking to recruit an experienced Helpdesk Analyst on behalf of their Oil and Gas client.
The Helpdesk Analyst will be required to provide efficient day to day running of the Region Helpdesk, primarily assisting users first line, creating incidents in tracking system and escalating to other departments for timely resolution.
Previous experience in Helpdesk Support supporting over 200 users
Experience of supporting hardware and software components - ability to troubleshoot Personal computers\Laptops and other hardware devices such as network cards\optical drives\graphics cards\sound cards\ram\hard drives\printers
Understanding of basic Network technology - TCP\IP\LAN\WAN
Knowledge of command line utilities for client\network connectivity troubleshooting
Understanding of PBX\VOIP technology (Meridian and Cisco)
Experience of Citrix and ERP systems
Experience of SharePoint
Experience working within the Oil Industry
The role will suit someone who has strong communication skills. Key will be your ability to communicate your technical expertise to non-technical end users. Given the requirement for quick resolution of issues, the ability to prioritise and work well under pressure will be an asset.
If you are interested in the position and feel your experience matches the role, please apply now. Edenscott - 13 months ago