To deliver an exceptional shopping experience for our customers’ and satisfy our customers’ needs. Key Accountabilities - Ensuring every customer is greeted, acknowledged and approached correctly

• Having full knowledge of all products and services available and able to offer these to customers with confidence
• Understanding and obtaining customer needs to ensure that the full product solution is purchased to suit
• Explaining main policy statements
• Treating all Colleagues and Customers in a polite, professional, friendly and respectful manner
• Having a professional approach in answering incoming telephone calls and handling general customer enquiries
• Building and transacting all types of sales/refunds and exchanges and the accurate completion of all 3rd party agreements e.g. Sky
• Maintaining “Fit to Trade” standards and general housekeeping throughout the store
• Knowing stock levels and availability including promotional offers and special purchases Skills / Attibutes required for the role - Ability to demonstrate expert product knowledge with confidence
• Strong communication skills with an enthusiastic and outgoing approach to customers
• Committed to high standards of customer service and personal performance
• Self aware with a desire to listen to customers and understand their needs
• Ability to work well with colleagues and contribute to the team
• Experience of working in Electrical Retail environment or similar Customer Support role is desirable

Comet Group - 11 months ago