A C&B Operations Manager with (COMPANY NAME) Hotels and Resorts is responsible for managing all Conference & Banquet operations to deliver an excellent Guest and Member experience while optimising sales and ensuring department targets are met.
What will it be like to work for this (COMPANY NAME) Brand?
One of the most recognized names in the industry, (COMPANY NAME) Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.
If you understand the importance of upholding a brand's reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with (COMPANY NAME) Hotels & Resorts. Because it's with (COMPANY NAME) Hotels & Resorts where we promise an exceptional Guest experience every time.
What will I be doing?
As a C&B Operations Manager, you are responsible for managing all aspects of Conference & Banqueting operations to deliver an excellent Guest and Member experience. A C&B Operations Manager would also be required to optimise sales and provide leadership to the team to ensure department targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:
Manage all Conference & Banqueting operations
Maintain exceptional levels of customer service
Ensure compliance of brand standards
Evaluate guest satisfaction levels with a focus on continuous improvement
Aware of trends and propose ideas to build the range and quality of C&B
Optimise sales and contain costs, identifying any areas for action
Set achievable budgets and other short- and long-term functional goals
Provide effective leadership to the C&B teams to ensure targets are met and exceeded both for the hotel and individual development
What are we looking for?
A C&B Operations Manager serving (COMPANY NAME) Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Strong knowledge of hotel/leisure/service sector
Degree or diploma in Hotel Management or equivalent
Record of success in Conference & Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
Exceptional communication skills
Exceptional leadership skills to create a winning team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
C&B Operations experience in a managerial position in hotel/Events Centre or similar
Passion for delivering exceptional levels of guest service
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The (COMPANY NAME) Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by (COMPANY NAME) Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like (COMPANY NAME) Worldwide.which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by (COMPANY NAME) Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like (COMPANY NAME) Worldwide.
Learn more now about (COMPANY NAME) Hotels & Resorts --- the global leader of hospitality.
More than 500 locations and nearly 200,000 rooms across six continents
Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest ooms
Flagship brand of (COMPANY NAME) Worldwide with properties in more than 77 countries
More than 70 world-class resorts and more nearly 200 full-service spas
Harris Poll EquiTrend®, Brand of the Year - Full Service Hotel for 2010 and 2011
Number one global brand awareness in the hospitality industry Iagora - 11 months ago