The individual will have held a Assistant Manager role in a similar business of high volume.Having or the willingness to build a sound commercial knowledge of the hospitality industry is a must.To hold the ability to gain a personal alcohol license if so required.
Assistant Manager - Role Objectives:
To assist the General Manager in developing and growing the restaurant business through the provision of excellent product, ambience and through the development of a customer service orientated team.To deputise in the absence of the General Manager and ensuring that all the following areas are maintained.
Principle Duties/ Responsibilities of the Assistant Manager : To assist the General Manager in all the following responsibilities:
People, to assist the GM in:
Implementing cost effective recruitment solutions that build customer focused and dedicated teams to meet the business needs.
Carrying out appraisals and implement supportive action plans that develop individuals and improve business performance.
Train, coach, mentor and motivate teams via monthly team meetings and via the company’s dedicated training programme ‘Academia de Desarrollo’.
Attending Area Meetings if so required and feed back any relevant information to the management team and team members immediately and via monthly team meetings.
Managing and resolve team member performance issues through the performance management process (including probationary reviews).
Assisting in ensuring that all team members and management training is maintained up to date with the provision of our e-learning system and all H&S compliancy training is completed prior to practical training as outlined.
Ensuring the General is notified of any performance issues immediately, e.g. lateness, discrepancies, incidents and takes action, as appropriate.
Sales & Marketing, to assist the GM in:
Developing, implement and drive promotional activity in line with business requirements.
Monitoring competitor activity in order to ensure promotional activity remains competitive.
Maximising all sales opportunities to deliver the best possible sales performance.
Driving a current and active sales plan.
Developing and grow database through networking.
Profit, to assist the GM in:
Managing the profitability of the business, controlling all associated costs.
Achieving and control food and drink margins.
Compliancy with cash and stock policy procedures to meet audit requirements.
Ensuring all the team personally recommends products to increase profit.
Service Quality, to assist the GM in:
Ensuring that the highest possible levels of customer service and standards are delivered by all management and team members, at all times.
Delivering effectively the successful HOLA customer service programme.
Holding pre-session briefings as appropriate.
Compliance, to assist the GM in:
Compliance with all Company policies and procedures.
Ensuring all relevant legislation requirements are met, e.g. health and safety (including risk assessments), food hygiene, employment and licensing legislation.
Compliance with premises license requirements.
Reporting all accidents/incidents through the correct procedure.