Location: Dundee Are you a technical minded individual who prides themselves on a job well done? Would you like an opportunity to be part of a new team delivering unscripted, exceptional service to our managed hosted customers?
We are building a team of two Service Desk Engineers (£19-22k) and two Service Desk Analysts (£16-19k) based in Dundee. This is an ideal opportunity to join a growing, company that lives by our values and believes in talent development. We provide cloud based solutions and services to many of the UK’s leading companies. As a member of the service desk team, you are the primary contact for all bright solid online technology customers. It is the responsibility of you and your team to log and respond to customer calls, resolving when possible, and passing to the appropriate 2 nd level engineer in a timely and efficient manner when it is not, whilst ensuring the customer is apprised throughout the lifecycle of the ticket.
Our Service Desk Engineers will spend their time troubleshooting customer issues and providing resolutions with a professional and vibrant style. Our Service Desk Analysts will be responsible for taking calls/ emails from our valued customers, understanding their issues, resolving any 1 st line issues including internal IT as appropriate and allocating more complex tickets to the Service Desk Engineers, learning and developing along the way.
To be successful you should have experience working on an IT helpdesk or be a graduate of a relevant IT based degree. The technical skills required for this role are:
Hardware support skills (Desktop Applications and Operating Systems, servers, peripherals)
Windows operating systems (XP, 7, 2003, 2008)
Networking knowledge (IP Addressing, DNS, DHCP)
Knowledge of MS Office applications especially Exchange (2003, 2007, 2010)
Our company mission statement is Technical Innovation, Personal Service , getting the right result for our customer’s drives everything we do. In our roles we give you the freedom you need to build relationships, take end-to-end ownership of issues and surpass our customer expectations. Therefore excellent communication skills, with a patient and professional telephone manner are essential. We also look for plenty of initiative and problem solving, we want to tap into ideas you might have about how we can do things even better.
To make sure we really get to know you, we will be holding a half- day assessment centre for these roles on the 26 th of July in Dundee and will have our eyes peeled for the shining stars who will form the team that will drive our business forward by building and maintaining meaningful and long-lasting relationships with our valued customers. If you are successful in your application you will be invited to take part in this day. To apply for these positions please contact firstname.lastname@example.org for a copy of the job description and to submit your CV. For more information about us and our values please check out www.brightsolid.com . brightsolid - 11 months ago