Analyzes order related data and compiles information for reports (e.g., order status, performance & quality assurance); identifies trends and makes observations.
Manages day-to-day sales order management (e.g., Top 25 Accounts, Escalations, Critical Deals & other Sales orders) and resolution of customer issues (e.g., specialized product builds, performance reports, data analysis); handles multiple moderately complex customer accounts.
May mentor non-exempt level team members on day-to-day activities.
Manages open order (backlog) report issues resolution and reaches out to supply chain or factory to determine source of delay; communicates status and escalates issues as necessary.
Resolves order management issues for all product lines using specialized subject matter knowledge and analysis; serves as a subject
matter expert to other departments (e.g., testing new systems to ensure order management system works correctly).
Handles several customer accounts that have low to moderate importance.
Supports solutions that impact other departments
Qualifications
Education and Experience Required
First level university degree with recommended
focus in business or finance.
Typically 0-2 years of experience in a related
field.
Knowledge and Skills Required
Good communication skills (e.g. written,
verbal, presentation); mastery in English and local language as well as other languages as required.
Intermediate knowledge of internal processes
and policies.
Developed understanding of local legal
compliance issues.
Strong problem-solving and analytical skills.
Good teamwork skills.
Intermediate time management skills.
Developing project management skills.
Developing mentoring and coaching skills.
Critical Competencies to Drive Business Results
Process Management & Transformation
Identifies process short-comings and works with others to improve or transform processes
Execution Optimization
Captures, implements, adapts and improves project strategies & processes to achieve project outcomes
Data Analysis & Reporting
Systematically analyzes business data, and develops reports that ensure accurate, usable information for business decision-makers.
Tool Development/Enhancement
Develops, improves and educates on tools used in area of control in alignment with corporate business needs, requirements or goals
HP Businesses/Operations Integration
Understands and effectively integrates HP's corporate vision, line-of-business objectives, and associated value propositions within operations program design & roll-out
Knowledge Management
Understands knowledge management - its rationale and requirements, and how its systematic application contributes to HP business success.
Customer Ops Management
Understands customer operations management - its rationale and requirements, and how its systematic application contributes to HP business success.
Information Management Acumen
Demonstrates fundamental understanding of information management systems and infrastructure
HP Sales Operations Productivity Tools/Processes
Understands how the systematic application of HP's sales planning & productivity tools/processes contribute to effective work management
Change Management
Develops methods for supporting innovation and change across the organization
Problem Solving
Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution
