To maintain the highest level of customer care and professionalism at all times.
To assist in the day to day management of the business at all levels and in all areas.
To follow Company procedures in respect of operational issues (management level), financial management, team management and holiday relief requirements as detailed in the Retail Staff Handbook/Keyholder Assistant Manager Training Programme
To ensure personal and team compliance when dealing with legislative requirements including Licensing legislation, Trade Descriptions Act, Weights and Measures Act, Safety & Food Hygiene legislation, Health & Safety at Work Act, C.O.S.H.H. Regulations, Gaming Acts, Licensing plus any others that may affect the business.
To have attained the NCLPH qualification and any other relevant external qualification,
To assist the Management Team in training and developing retail staff by facilitating induction/training/coaching sessions and leading and/or playing an integral part in staff meetings.
To assist the Management Team in all aspects of bar, kitchen, function and hotel management, stock control, administration, back office system, security and cash management, customer complaints, recruitment and team management.
To ensure and maintain Company/brand standards at all times.
To attend/deputise for the management team at AOM clinics
To ensure complaints are rectified to Company policy and are reported in line with Company procedure
To have a full understanding of the pubs operating statement, manage the staff rota to targets set, report financials via the gateway and ensure that cash and stock handling procedures are carried out in accordance with company policy.
To undertake full relief responsibilities in the Manager’s absence. During this period the job description and responsibilities of the Manager will apply, as detailed in the Retail Operations Manual.
To carry out all other reasonable requests issued by the Management Team/Company