Package: Up to £40,000 Pension, Private healthcare, Life Assurance
A leading supplier of IT software & Managed Service solutions require a Senior Technical Infrastructure Consultant to be responsible for hosted and remotely administered customers, dealing with Design, implementation, provisioning & escalated route cause support issues.
Duties:
Design and implement new provisions into the VMWare estate Carry out design reviews and enhance processes to provide faster ?to market? provisions and more cost efficient designs Manage own workload, ensuring support logs are completed to SLA?s. Monitor all IPMonitor alerts, managing resulting calls through to completion. Escalate issues to the Technical Services Team Leader in advance of any conflicts occurring. Work on project based tasks, including provisioning of new virtual environments. Responsible for ownership of customer issues reported through to conclusion/appropriate escalation Follow approved procedures with regard to change control and documentation standards Provision of out of hours (weekend and evening) support via home VPN on a rota basis Site visits to data centre and customer premises where necessary Liaise with other business units and 3rd parties to ensure a seamless support service. Develop customer relationships to enhance the support service
Key Skills:
Technical knowledge of both hosted and remotely administered environments and infrastructure. Troubleshoot complex Windows Server Infrastructure and application issues. Microsoft Windows 2003/2008 Active Directory Infrastructure Services Microsoft SQL Server 2005/2008 Microsoft Exchange 2007/2010 Citrix Xenapp/Xenserver 5.0/6.0/6.5 : implementation, installation, troubleshooting Appsense deployment Communication Skills are essential to provide the customer with efficient and accurate resolution of calls. VMware Infrastructure administration Network connected SAN and Clustering technologies (SAN/NAS) Experience of data centre management Experience in technical architecture and designing customer solutions
Advantageous Skills:
Experience of direct contact with customers Experience of Unix/Linux Experience of CommVault backup technologies Microsoft Office Communications Server 2007 Experience of Compellent & NetApp SAN technologies
