Concentrix is a market leader in helping manufacturers/software providers and their channel partners manage, market and sell service contracts and subscription agreements. The Concentrix solution is comprised of dedicated service sales professionals, direct marketing programs, robust multi-channel software, a self-service eCommerce engine, and a suite of best practices that are proven to significantly increase revenue and margins from service contracts.
Concentrix is looking for a resourceful, high-energy individual to work with the sales operations team in driving the success of Concentrix’s service sales business. This individual will work with Concentrix’s clients and internal teams to collect, analyze and report on data for use in identifying and driving the appropriate sales processes. Additionally, the analyst will help resolve critical account data issues, identify customer process improvement opportunities, and improve the overall quality of service sales and marketing for our service sales clients. Candidates with strong initiative, a commitment to world class customer service, the ability to resolve complex data issues, and a desire to work in a dynamic, growing organization should apply.
Work with clients and internal teams to acquire and manage data used to drive service sales programs
Assist in defining key performance metrics with the sales management team for each client
Meet with decision makers, business owners, and end users to define reporting requirements, key performance metrics and other goals.
Develop reports for both internal and external customers.
Analyze client data using a variety of tools and techniques including dimensional analysis and data quality assessment using Excel, MS Access, LogiXML and Concentrix reporting, to identify and help define sales opportunities
Support ongoing client sales activities with regular analysis and reporting of results achieved, including support of weekly, monthly, and quarterly business reviews
Create and maintain detailed documentation and adhere to standard operating procedures
Prepare and deliver reports, recommendations, or alternatives for improving processes in reporting systems
Assist with automation and increase efficiency of existing reports
Occasionally, multivariate statistical analysis and predictive modeling is needed.
Fluency in written and spoken English
5+ years business data analysis experience with significant Ops Support knowledge and experience analyzing and managing large amounts of data
Strong SQL knowledge (3+ Years) with the ability to write ad-hoc queries as needed
Outstanding MS Excel skills particularly as they relate to comparative data analysis and advanced data manipulation functions
Ability to create reusable processes and tools for performing comparative analysis
Creative, disciplined, and resourceful with strong communication and project management skills
Ability to establish rapport with clients and internal teams to accomplish business objectives
Ability to acquire knowledge of our Client’s business processes and become familiar with a range of data sources and reporting applications
Considerable exposure to the operation and analysis of SQL Server, Oracle relational database software and standards, as well as data retrieval methodologies
Practical knowledge in importing data for use in report software, spreadsheets, graphs, and flowcharts
LogiXML experience is a plus.
Experience with Multivariate statistical analysis and predictive modeling based is a plus.
Desired Experience, Education and Requirements:
Experience with Business Intelligence tools such as Business Objects, Cognos, LogiXML, Crystal Reports, or equivalent tools to access large amounts of corporate data for analysis and reporting
Experience with sales support processes and data, service contract sales experience
4 year college degree in IT systems or computer science preferred
Preference will be given for expertise in using Excel, SQL Query Writing, and LogiXML software
Email firstname.lastname@example.org to apply for this position Concentrix - 10 months ago