To assist with the day-to-day operation of the office environment, to ensure all aspects of store administration are completed in line with Company and audit requirements.
Responsibilities
Office Administration:
To ensure all procedures are followed to Company standard through collating and checking all financial transactions in relation to store, stock, cash and banking administration procedures.
To provide management with information in order to ensure all cash and administration procedures are completed to Company standard and contribute to store profit and loss targets.
To carry out general administration accurately as required by the store management team.
To update line management and advise of any weakness concerning the compliance of Company administration procedures.
Follows Company office security and confidentiality procedures.
Completes cashing up & banking to Company standard.
Completes basic payroll/personnel tasks.
Working as Part of a Team:
To support the store team in achieving personal and store objectives through:
Supporting and helping colleagues and getting involved in day-to-day activities as and when required, including tasks outside normal role.
Showing a genuine interest in other people and willingness to help.
Demonstrating flexibility in order to meet store needs and key events such as Christmas, sales, bank holidays and stock-take.
Providing Customer Service:To provide excellent customer service through:
Understanding and demonstrating customer care and high levels of customer service.
Identifying customer needs and responding to them quickly.
Answering telephone calls politely and professionally.
Personal Effectiveness:
Using initiative at all times and takes new information (e-learning, systems updates, notices).
Maintains good attendance level (i.e. not hit a trigger-point) and follows Company absence reporting procedures.
Is enthusiastic and performs all office tasks to the highest standard (e.g. Customer service, audit) within given timescales.
Having the ability and willingness to acquire job related knowledge through self development and by learning from others.
Complies with Health & Safety procedures (e.g. manual handling). Next PLC - 12 months ago
