Go where innovation leads.

Seagate is the worldwide leader in the design, manufacture and marketing of hard disc drives, providing products for a wide-range of Enterprise, Desktop, Mobile Computing, and Consumer Electronics applications. Seagate's business model leverages technology leadership and world-class manufacturing to deliver industry-leading innovation and quality to its global customers, and to be the low cost producer in all markets in which it participates. The company is committed to providing award-winning products, customer support and reliability to meet the world's growing demand for information storage.

Seagate can be found around the globe and at
www. seagate.com.

Located in L'Derry, Northern Ireland, Seagate's Springtown facility employs over 1,300 people involved in the development and manufacture of recording heads, which write information onto and read information from the recording disc inside a computer's hard drive.

IT SUPPORT ENGINEER Ref: ITE/123601
Reporting to the Factory & Desktop Support Manager, the successful applicant will be part of a large IT organization responsible for day-to-day support of IT Services at our
24x7 Wafer Manufacturing facility at Springtown.
This critical role provides 2nd level Factory support at the Springtown site, working alongside the existing 1st level IT Factory Technician team.
The primary responsibility is fast resolution of complex Factory issues, and filtering escalation of support activity to 3rd Level subject matter experts.
This position offers an excellent opportunity for motivated, ambitious professionals, seeking variety and challenge.
Key responsibilities include analysing critical factory issues that arise on production systems and leveraging formal methodologies to identify root cause, all within the context of a fast moving wafer manufacturing environment.

Other responsibilities include:

• Full ownership of factory critical issues from diagnosis through to resolution
• Leveraging of best in class problem resolution methodologies such as ITIL Service Management and Six Sigma
• Performing 2nd Level analysis of factory and desktop issues to identify trends and propose long term resolutions to problems
• The deployment and support for all in-house and vendor supplied software solutions
• Performance Monitoring of key customer services in the production environment

This position would suit IT professionals from any technical Hardware or Software background wanting to augment existing skills, or take the opportunity to change direction into an exciting technical career path. A comprehensive training and certification package
will be provided to help you develop your existing technical skills into the specifics required for your role here at Seagate.
Applicants must possess at least a 2:2 Honours degree in a Computer Science related discipline combined with at least one year's relevant experience in an IT environment.

Seagate provides employees with a competitive compensation & benefits package including a contributory pension scheme and tuition assistance programme. For individuals with the energy and enthusiasm to make a real contribution, the company offers exciting opportunities for progression.

Build your skills and your career with an established market leader committed to training and development.

For a job description and application form please telephone the Applications helpdesk on
028-71-27-41-74 or click on "Apply Now" for direct link to email address to request an applicaiton form.

Completed applications should be returned no later than 4pm on Friday 08th June 2012 to: The Human Resources Department, 1 Disc Drive, Springtown Industrial Estate, Londonderry, Northern Ireland BT48 0BF.

Seagate Technology is committed to equal opportunity in employment and welcomes applications from all sections of the community irrespective of sex, marital status, religious affiliation, age, disability or ethnic origin. The Company specifically welcomes applications from the Protestant community who are currently
underrepresented in this job category.

All applications will be considered strictly on the basis of merit.

ALL APPLICATIONS WILL BE CONSIDERED
STRICTLY ON THE BASIS OF MERIT.
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