Managing incoming e-mails and phone calls from agents

Dealing with hotels for amendments and cancellations and other booking related queries

Handling on the spot problems and assisting agents as and when required

Checking incoming faxes, e-mails and tour messages from our Hotel Division

Completing general office administration including liaising with Credit Control Department

Person specification

A person with some work experience in the travel industry or equivalent

Customer focused with excellent customer care skills

Good keyboard skills and ability to use in-house systems and Microsoft Office applications

Fluent English speaker

Ability to work under pressure and willingness to meet deadlines

Ability to work on their own or as part of a team

Good communication skills

Professional with excellent interpersonal skills

Working conditions

Attractive package with complimentary on site fitness centre and swimming pool

Modern offices in a central location near to Mansion House and Bank underground stations

Working as part of a diverse team

Company benefits

Competitive salary

Discretionary bonus

Flexi-time working hours (based on 7 hours and 30 minutes per day) from Monday to Friday and 1 hour for lunch

Paid holiday of 20 days from the first complete calendar year worked and then increasing with service to a maximum of 26 days

Group Personal Pension Plan

Interest free season ticket loan available after trial period and repayable over one year
Miki Travel Limited - 12 months ago