Throughout our 370-year history, we've achieved some amazing things. But what sets us apart from other organisations isn't our past: it's our future. We're building a Royal Mail that is more innovative, sharper, quicker, more profitable - and truly worthy of being called World Class. We're looking for talented, ambitious individuals who will help drive us forward on this mission.
As the North East region reaches a critical period in it’s transformation, they have 5 student placement roles available in the following areas: Delivery Programme, HR, Process (Mail Centre Strategy), Quality & Service Integrity and Safety. All placements will be available until the end of September 2012 (approximately), and they are a fantastic opportunity to get involved during an exciting period of change within the North East region.
Please note: We can only accept applications from students currently studying at university. Your application will not be considered if you are not a current student studying for a degree or equivalent.
Roles Available
Delivery Programme (Leeds Mail Centre)
This role will focus on projects within the Collection & Delivery Programme which are currently off track, and will look to carry out route cause analysis to determine why and what can be done. The projects will have a background in Safety, Customer, People or Finance. You will analyse data in order to understand the key priorities that require action, and then deliver a clear action plan to bring up to three key performance indicators back on track.
You will need to engage with customers to understand their issues and ideas, and also be able to influence key stakeholders in order to gain their support for any proposed improvements that you suggest. Good IT skills in Word, Excel and Powerpoint are needed, as well as the ability to pick up new things quickly.
Human Resources (Tyneside Mail Centre)
Working with the Regional Talent & Learning Manager you will support the North East Mail Centre rationalisation programme; this is the closure of six of the nine Mail Centre’s in the region. You will co-ordinate both the frontline and managerial learning plans, helping to ensure that the new managerial structures within the remaining three Mail Centre’s are correct and that all individuals are trained to the correct level.
You will need to have good IT skills (particularly in Excel and SharePoint) as well as good people skills.
Process - Mail Centre Strategy (Leeds Mail Centre)
This role will work towards developing an integrated Service Level Agreement between the operational functions, during and post the migration of mail into Leeds Mail Centre. The agreement will require involvement from several areas including distribution, deliveries, process, collections and network, and will relate to agreed mail volumes by vehicle, arrival and departure times.
With an ability to communicate at all levels and build strong relationships, you will be heavily involved in the process to get the agreement endorsed and signed off.
Quality & Service Integrity (Leeds or Sheffield Mail Centre)
This role will focus on improving the Customer Complaint performance for a poor performing delivery sector, by improving the control of our complaints management tool. The aim will be to ensure 100% use of the Customer Complaint Resolution Tool (CCRT) across the sector, and making sure that all complaints are investigated fully.
You will undertake daily audit visits to ensure that the process is robust and compliant, and will be involved with training support and coaching for Delivery Office Managers across the sector.
Safety (Leeds, Sheffield or Tyneside Mail Centre)
This is a supporting role to the safety team to learn about safety management systems and processes within Royal Mail, and to develop a hazard recognition process for outdoor delivery. There will be a need to build an understanding of the key roles and objectives of the safety function, and also analyse safety data and see if there are any trends or opportunities to support our accident reduction programmes.
You will be required to provide statistical reports as necessary, and will support the safety team on accident investigations. You will also work closely with managers to undertake safety audits in operational units, and be required to attend strategic involvement safety meetings in order to identify any improvement opportunities. An interest in safety is a must; it would be advantageous if you were working towards a professional qualification in safety as well (e.g. NEBOSH) but this is not essential.
If you would like to apply for any of the above roles, please click on “Click here to apply for this role” below. You will then be asked to select which role you would like to be considered for.
Where will you work?
For all roles there will be one primary location as mentioned above, but you will be required to travel across the North East region when necessary.
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