We’re at the forefront of innovation, and we want to stay here. Our ceaseless search for new ideas is taking us in some fascinating new directions. If you want to explore where your thinking could take you, make Jaguar Land Rover your ultimate destination.
We’re expanding at an incredible rate around the world. As a pivotal member of our UK Customer Service team, you’ll play an integral role in our global success story. The team owns the operational relationship with our nationwide authorised dealer network. They ensure industry-leading levels of customer satisfaction, together with optimal sales revenue and profit growth across parts and accessories. Developing and implementing a range of new and existing programmes, you’ll make a crucial contribution to the achievement of our ambitious plans.
With a strong focus on improving vehicle retention within our franchised dealer network, you’ll be accountable for implementing the aftersales retention plan and managing key retention programmes. Providing vital support to the integration of our customer relationship management strategy with national sales companies, you’ll be expected to manage an Allegiance programme and analyse key business intelligence.
Contributing to continuous improvement initiatives, you’ll deliver improved customer ownership experiences and increased dealer network profitability. You’ll shape and actively champion the input from UK Customer Service to the business enablement system project for national sales companies in the UK, at both the strategic and operational levels.
Driven to achieve exceptional results, you’ll enjoy unrivalled scope to do just that. You’ll identify market opportunities and drive a range of programmes - from tyres, car care and extended warranty products through to dealer service plans. And you’ll help to scope and develop many more, including service pricing, customer propositions and branded insurance. Candidate Profile
Qualified to degree level, you’ll demonstrate an impressive track record of relevant achievement that equips you to undertake this broad array of critical duties. Naturally, you’ll also need the ability to build robust networks and relationships with our dealer network, as well as with a wide range of specialist Jaguar Land Rover teams - from Parts & Accessories, through Sales & Marketing, to the Customer Relationship Centre, Global Aftersales and the Global CRM/SAP implementation team. And, together with strong computer skills, it would be an advantage if you have customer service, automotive dealership or business development experience too.
Our customers expect the best, and so do we, so you’ll be challenged every day. You’ll hone your skills to the leading edge and you’ll enjoy all the rewards that come from powering the growth of a prestigious luxury brand. Benefits
Our employees have access to a privilege car purchase scheme, membership of a competitive pension plan, performance related bonus scheme and 26 days holiday entitlement.
Please note, we reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.
Please read the information on our vacancies carefully as you are required to make one application only (multiple applications will be withdrawn). Jaguar Land Rover will review your application throughout the recruitment process and you will be considered for alternative roles at every stage of the process. Jaguar Land Rover - 12 months ago
