Quality & Corrections Technician
Xchanging - Street
This job posting is no longer available on Xchanging.
Reporting to the Quality Manager, the role of a Quality Technician is to audit claims files and identify and rectify quality issues.
The Quality Technician is recognised for their ability to analyse data and communicate with key stakeholders.
Review and select claims files in accordance with predefined parameters
Proactively audit claims files ensuring contractual obligations and agreed standards are maintained
Ensuring any inconsistencies are validated and corrected by the Claims Adjuster
Correcting erroneous inputting as identified and agreed by Claims Adjusters
Accurately inputting data on the Q&C Database
Analysing data and reporting findings including lessons learnt and /or assumptions for the monthly Quality meetings
Assisting the Claims Adjusting Quality Manager to analyse CAF data collected in the Open and Closed File Review’s
Making rational decisions taking a steer from the Quality Manager where appropriate and knowing when to refer matters
Communicating with the Quality Manager, Claims Adjusters and Production Managers
Positively engaging in new projects and initiatives to support the Quality Manager to continually raise the quality of services delivered across the business
Assisting in the identification of new tools and/or revised procedures to monitor and improve accuracy and efficiency
Developing and maintaining current technical knowledge sufficient to efficiently and effectively complete work
Working with and seeking the assistance of more experienced employees to deal with the handling non-standard technical queries
Managing time effectively working within established guidelines applying standard technical checks without supervision
Dealing with and Resolving problems with a high degree of independent judgment
Demonstrating and encouraging commitment to team objectives
Skills/Experience/Qualifications required to perform the role
An understanding of the London Market practices and procedures
An understanding of the quality standards, contractual obligations and service level agreements for measuring and achieving quality
A degree of independent judgement for decision making and problem solving
Ability to listen to and resolve customer issues whilst preserving relationships (by being effective, efficient, tactful and courteous)
Good communication skills with the ability to relay non-routine information clearly and concisely in both written and verbal communication
Conducts themselves by example adapting positively to support change initiatives; promoting professional image of self, the team and XCS
Maintaining a positive attitude assisting in raising and maintaining team spirit and moral.
Personal competencies: The Values
Our corporate culture is built on six pillars.
Speed & Efficiency
We take these values seriously. We live by them. We bring them to life in our customer relationships
Xchanging - 11 months ago
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