Reporting to the Quality Manager, the role of a Quality Technician is to audit claims files and identify and rectify quality issues.

The Quality Technician is recognised for their ability to analyse data and communicate with key stakeholders.
Key Accountabilities

Review and select claims files in accordance with predefined parameters

Proactively audit claims files ensuring contractual obligations and agreed standards are maintained

Ensuring any inconsistencies are validated and corrected by the Claims Adjuster

Correcting erroneous inputting as identified and agreed by Claims Adjusters

Accurately inputting data on the Q&C Database

Analysing data and reporting findings including lessons learnt and /or assumptions for the monthly Quality meetings

Assisting the Claims Adjusting Quality Manager to analyse CAF data collected in the Open and Closed File Review’s

Making rational decisions taking a steer from the Quality Manager where appropriate and knowing when to refer matters

Communicating with the Quality Manager, Claims Adjusters and Production Managers

Positively engaging in new projects and initiatives to support the Quality Manager to continually raise the quality of services delivered across the business

Assisting in the identification of new tools and/or revised procedures to monitor and improve accuracy and efficiency

Developing and maintaining current technical knowledge sufficient to efficiently and effectively complete work

Working with and seeking the assistance of more experienced employees to deal with the handling non-standard technical queries

Managing time effectively working within established guidelines applying standard technical checks without supervision

Dealing with and Resolving problems with a high degree of independent judgment

Demonstrating and encouraging commitment to team objectives

Skills/Experience/Qualifications required to perform the role

An understanding of the London Market practices and procedures

An understanding of the quality standards, contractual obligations and service level agreements for measuring and achieving quality

A degree of independent judgement for decision making and problem solving

Ability to listen to and resolve customer issues whilst preserving relationships (by being effective, efficient, tactful and courteous)

Good communication skills with the ability to relay non-routine information clearly and concisely in both written and verbal communication

Conducts themselves by example adapting positively to support change initiatives; promoting professional image of self, the team and XCS

Maintaining a positive attitude assisting in raising and maintaining team spirit and moral.

Personal competencies: The Values

Our corporate culture is built on six pillars.

Customer focus

Innovation

Speed & Efficiency

People

Excellence

Integrity

We take these values seriously. We live by them. We bring them to life in our customer relationships
Xchanging - 11 months ago