Deliver personal sales targets and help/support other team members to deliver theirs.
Build rapport with customers of all types.
Translate customer requests into what they want.
Implement good store standards.
Deliver exceptional customer service.
Deliver exceptional operational best practice/compliance/standards in-store.
Face of Three Brand - be smart and tidy.
Demonstrate Three's behaviours: o Open & honest: able to give constructive feedback upwards; influence store and greater good of the business; give customers all the information they need to make an informed decision about what's best to buy from us, if anything; understand the network story, and ensure customers get it too.
o Taking responsibility: for each and every customer to ensure best service and sales outcome; look for opportunities to grow your sales and deliver great service.
o Keeping your word: set targets, go out of your way to deliver. Show commitment/personal desire to make a difference and support the team in delivery of sales targets. Be on time.
Knowledge and experience:
Able to turn an issue into a resolution or a sale
Able to close a sale without loosing sight of the customer service
Champions customer service
Great Rapport builder
Experience of hitting and exceeding targets
Simplistic in approach
Awareness of impact on others
Urgency/Ability to work under pressure
Commercially aware with passion for the mobile internet business
Self motivated with desire to continuously improve knowledge
Flexibility within change Hutchison Three G UK Limited - 13 months ago