A new and exciting role has become available at the Ramada Encore Warrington within the Front Desk Team. This is a very hands on role with main working hours from 11pm to 7am with some days and evenings over 7 days.
Candidates would preferebly have previous Hotel experience on both Food and Beverage and Front Desk, knowledge of Brilliant FOH system is an advantage but full training will be given.
SCOPE & MAIN PURPOSE
It is understood that that the Encore Team are multi-skilled and are able to work flexibly as per the needs of the business to ensure that the service we deliver is with PASSION
The nature of the role is to work within the scope of the standards, policies and procedures expected by the brand and BDL Management Ltd.
To be aware of the overall hotel objectives, how they relate to you and how your daily activities contribute to the success of the hotel against the business drivers of People, Quality & Profit.
To work in a such a way to ensure that the environment is safe and secure for yourself, our guests and your colleagues working against the hotel safety policies and procedures.
To provide the highest levels of guest care at all times and drive the PASSION interactions, and develop quality relationships with all business partners and work colleagues and provide opportunities for the team to use the theme of More of ... in day to day business activities.
To understand and maintain your product knowledge to respond to the technological and environmental Unique Selling Points to ensure brand differentiation in the market place.
KEY OBJECTIVES To ensure that each shift you are working runs smoothly and efficiently at all times and service is delivered with PASSION . · Be actively involved in your own personal development to increase your own confidence and ability and to increase the hotel profit, and maximize on positive guest feedback. Strive to be the best in what you do, taking care and pride in your work.
- Be an integral part of the team working against your own set of SMARTER objectives that will measure you against PEOPLE, QUALITY & PROFIT.
- To be fully conversant in working areas of the hotel and able to operate all the front office systems and move practices forward as the business evolves and develops
- To promote the hotel at every opportunity to all local businesses to generate sales for the hotel and use every effort to sell or upsell the hotel facilities.
- To ensure that all charges are correctly posted to guest bills following the standard procedure and ensure credit policies are maintained.
MAIN DUTIES To provide a superior service experience that meets the PASSION concept to all guests, colleagues and visitors to the hotel and to ensure that the hotels’ product quality and USP’s are maintained.
In line with the nature of the business you will be required to work shifts, which may include evening, night and weekend work.
To apply for the position please send a copy of your CV and Cover letter to:
- 12 months ago